Avaya communication solutions are designed to
help governments and businesses provide equal access for both
employees and customers with special sensory needs. These
proven, best-in-class solutions enable organizations to offer a
broader range of jobs to employees with physical or sensory
challenges, to better serve the needs of a wider range of
customers, and to comply with equal access regulations such as
Section 508 of the Rehabilitation Act Amendments of
1998.
Businesses with multi-site contact centers can
dramatically reduce costs and improve responsiveness to marketplace
needs using IP telephony. Today's business realities drive a new
multi-site contact center model that is flat, consolidated, and
global in nature.
Avaya Home Agent lets contact center agents work at home, in a remote office, or anywhere there's an Internet connection. It supports both flexible work arrangements and virtual contact centers. Benefits include lower turnover and access to qualified agents around the world.
Aging communications systems and an onslaught of calls from mobile and other personal devices are pushing government agencies to a critical challenge in managing emergency calls. Avaya Public Safety Communications uses a unified communications framework to create interoperability between disparate communications systems, assure availability during peak periods and other disruptions, and provide technology to enable multi-media call processing.
Avaya Self Service solutions offer
businesses the ability to realize a rapid return on investment from
deployment of integrated speech applications that deliver a
superior customer experience.
