Product Support

Communications systems are constantly increasing in complexity, and each new upgrade makes them even more mission-critical to business operations—so support and uptime are more important than ever. A communications outage of just a few hours can cause losses of thousands—if not millions—of dollars in productivity and sales as well as a negative impact to a company’s reputation.

 

Avaya delivers consistent, continuous, cost-effective maintenance for maximum performance and reliability of communications applications and solutions. Improving operations and productivity ultimately leads to better customer service and increased revenue.

 

Avaya protects your communications investment by simplifying and streamlining service delivery with a single point of accountability. Flexible software, hardware, and network support options allow enterprises to select the right coverage, and focus on core business objectives while we concentrate on keeping critical communications running smoothly.

 

Avaya maintenance provides access to advanced management tools, proven methodologies, software and firmware downloads, online help, technical documentation, parts replacement, system monitoring and remote diagnostics, and experienced professionals. We offer full coverage, remote support, advanced diagnostic tools, and online self-help.

 

We manage your communications as they are today and as you expand in the future. Enterprises can easily migrate to an IP telephony environment with full-coverage support for their Avaya systems and applications, including Avaya Communication Manager and Avaya Servers.

 

Software Support and Hardware Maintenance
For maximum flexibility, Software Support and Hardware Maintenance services are available as separate options for most newly released Avaya enterprise products. Buy the exact coverage needed for your systems and applications.

 

Both Software Support and Hardware Maintenance provide flexible, globally consistent coverage for Avaya products. Coupled, Software Support and Hardware Maintenance provide the highest level of uptime and business continuity for your Avaya solutions.

 

The new Avaya Software Support Plus Upgrades model has a cost-saving option that provides three years of easy access to new releases and upgrades. Quit guessing at the budget needed for future upgrades—lock on one investment to cover all upgrades for three years.

 

Using current software means always having the latest tools to enable advanced communications that can sharpen your competitive edge, as well as help leverage your strategic communications investment. Implement upgrades at your own pace—release by release, or several at once.