Witness Quality for Communication Manager is an IP-based selective
recording solution that offers enterprises the ability to record
customer interactions, evaluate agent performance, and use those
evaluations to prioritize targeted training and provide best
practices feedback.
What's New With This ReleaseAvaya is pleased to announce Witness Quality 5.4, an IP-based
selective recording solution that helps optimize customer
relationships by enabling continuous performance improvement in the
contact center. It offers enterprises the ability to record
customer interactions, evaluate agent performance, and use those
evaluations to prioritize targeted training and provide best
practices feedback.
Business Benefits• Witness Quality can integrate with most of the industry-leading
CTI, CRM, and predictive dialing products in the market. • Designed and built for synchronized voice and data screen capture. • Recordings can be trigged from rules written within the system or
triggered via external applications or Agent Initiated Monitoring. • Broad platform support for agent workstations and screen capture.
FEATURES• Business Driven Recording • Free Seating Support • After Call Wrap Up • Contact Search and Replay • Evaluation Forms Generator
TECHNICAL | | RESOURCESBrochures
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