Combining the power of open-standards web
technology and IP Telephony, Avaya Voice Portal enables
organizations to deliver efficient and satisfying voice
self-service applications.
What's New With This ReleaseVoice Portal 4.1 provides for enhanced outbound
call handling, multi-party conferencing, additional deployment
scenarios, and SIP-based contact center
deployments.
Business Benefits• Deploy new voice services utilizing existing web and
application investments by integration through open standards such
as VoiceXML, eclipse, J2EE, SOA, and MRCP. • Increase industry leading services "availability"
through advanced reliability (through IP Telephony integration),
scalability (through distributed software appliance model), and
managability (IT management) drives lower costs for any deployed
application. • Reduce time and expense of application design,
validation, and deployment through Web Service wizards for
integration of applications and databases, building of call and
application workflows, recording phrases, building prompts,
synthesizing speech, and many others. • Reduce service application deployment risks by
leveraging rich simulation tools and common components across Voice
Portal, Interactive Response and Dialog Designer. • Leverages existing low cost Linux/Intel servers or
Avaya s8500b/c or ECAD IBMx306 Servers to drastically lower costs
while supporting the reliability necessary for mission-critical
applications.
FEATURES• Flexible Open Architecture • Advanced Outbound Capabilities • IP Telephony Configurations • Disaster Recovery Configurations • VoiceXML 2.1 Voice Browser
TECHNICAL | | RESOURCESApplication Notes
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