Proactive Contact - Prod Overview

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Overview

Avaya Proactive Contact enables businesses to differentiate their products and brand through powerful outbound and blended communications capabilities. Targeted communications can be initiated with customers to meet quickly changing requirements. Businesses build loyalty with improved customer care and generate more revenue with dynamic marketing campaigns.

What's New With This Release

Avaya Proactive Contact is a robust outbound customer contact solution from Avaya that includes one of the world’s most accurate predictive dialers, call progress analysis tools, proactive health monitoring and management, unified administration and highly sophisticated dialing algorithms. Proactive Contact 4.0 is the next major release of Avaya's market-leading outbound communications solutions. With tight integrations to the Customer Service Editions, Avaya IQ and Self Service, Avaya helps you meet your goals with the end-to-end intelligent communications strategy that is right for your business.

Avaya Proactive Contact provides flexible options to meet the needs of businesses of all different shapes and sizes. The software based dialing architecture provides a cost-effective, easily integrated outbound communications solution, while still providing the same trusted predictive dialing technology our customers know and love. In addition, customers can easily migrate to a high-performance solution with the Avaya PG230 next generation digital switch or the turn-key Proactive Contact System as the business grows or needs additional capacity.