The Avaya Predictive Dialing System allows agents to reach more
customers, more quickly and more profitably through the use of
Automated Technology and Applications for Outbound Dialing
Solutions.
What's New With This ReleaseThe PDS Release 12 delivers an extensible and scalable solution
that builds on the superior call detection, pacing algorithms, and
agent blending functionality of previous versions of the system.
the most significant enhancement is the ability to use shared
calling lists that allow customers to run jobs using a calling list
residing on another PDS. Multi-dialer capabilities also provide
Multi-Dialer Agent Login Management. This allows logins and
passwords created on one dialer to be populated on all of the
customer's dialers across the enterprise.
Business Benefits• Managed and predictive outbound call handling. • Three fully featured blend options (outbound and inbound
integration). • Industry leading voice detection technology. • Powerful supervisor workstation. • Robust campaign design and scripting.
FEATURES• Enhanced Call Progress Analysis • Agent Blending • Multi Dialer Capabilities • Agent management • Campaign Management
TECHNICAL | | RESOURCESApplication Notes
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