Avaya Operational Analyst is a complete operational
performance reporting and contact center analytics environment for
multichannel contact centers.
What's New With This ReleaseRelease 7.1 updates hardware and software release support as well
as further improves the ability to track agent state
and availability better.
Business Benefits• Simplifies data collection and call center reporting to speed analysis and decision making, particularly for distributed operations. • Delivers a 360-degree view of customer transaction and
communication history allowing businesses to understand and take
action based on the entire customer experience. • Consolidates real-time and historical interaction data for more
actionable analysis.
FEATURES• Real-Time Event Processing • Customer Interaction Repository • Tabular Reports Wizards • Business Value Reporting • Performance Reporting Package
TECHNICAL | | RESOURCESApplication Notes
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