NICE Insight from Interactions™ solutions deliver a comprehensive set of business intelligence and decision support tools for contact centers, enterprises, financial institutions and other organizations. In addition to the digital recording, capture and storage of customer interactions, they provide enhanced quality monitoring and sophisticated interaction analytics that allow management to better understand and strengthen customer relationships.
What's New With This ReleaseNICE Perform offers a solution that lets decision makers understand customer intent and market dynamics, identify current and future trends, and enhance corporate governance throughout the enterprise.
NICE Perform offers organizations a powerful tool for improving customer retention and solving many other business issues. The system’s ability to analyze all aspects of interactions means that it can effectively flag calls from customers "at risk," help in analyzing campaigns effectiveness, identify inefficiencies in the Contact Center operation and much more. NICE Perform lets the organization take proactive measures to improve the overall performance.
Business Benefits• Improved Customer Retention • High Quality At Lower Cost • Improved Agent Retention • Improved Agent Productivity • Improved Customer Satisfaction
FEATURES• Record on Demand • Selective Recording • Total Recording • Centralized Storage
TECHNICAL | | RESOURCESBrochures
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