This full-service enterprise contact center
solution delivers proven software and components for intelligent
routing, contact management, and self-service applications. Our
three Editions, Essential, Standard and Advanced, are
designed to meet specific configuration and capability
needs.
What's New With This ReleaseThis first release of Customer Service Editions, Standard and Advanced, provides customers with an immediate, fully enabled enterprise contact center solution.
Business Benefits• Focus on rapid response to changing business demands
through all-inclusive contact center packages and services from a
proven contact center market leader • Attract new customers, build loyalty by ensuring
each customer is connected to the right resource the first
time • Empower agents and increase customer first-contact
resolution by putting the right applications, scripts, and tools at
agents' fingertips • Gain true, actionable insights into the customer
experience through end-to-end reporting and
analytics
FEATURES• Inbound Routing and Agent Selection • Outbound Preview and Predictive Dialing • Agent Desktop • Multimedia Routing and Universal Queuing • Remote Agent Softphone
TECHNICAL | | RESOURCESBrochures
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