Communications Software - Communications Process Manager

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Related Products:

Communication Manager

Event Processor

Meeting Exchange Express Edition

SIP Enablement Services

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Business Communication Consulting

IP Telephony Consulting & Integration

Product Support

Overview

Communications Process Manager is a software and services solution that enables integration of Intelligent Communications into business applications and processes to reduce human latency and create competitive advantage.

Communications Process Manager is a key part of the Avaya Solution for Communications Enabled Business Processes (Avaya CEBP), along with Avaya Event Processor capability and Avaya Global Services. These solutions support the loose coupling of high-level composite communication web services, enabling easy integration of multi-channel communications capabilities into an organization's existing business applications and processes.

What's New With This Release

Communications Process Manager 2.1 is available in Controlled Release in the US.

Communications Process Manager 2.1 includes:

Simplification through a solution starter package
Addition of a high availability server option
Integration of Event Processor capabilities
Availability of an SDK for customer and partner application development
Addition of transient users licensing (ad hoc users who are not registered)
Removal of the requirement for SIP Enablement Services
Selection of server platforms (published specifications)
Enhancement of reporting capability
Ability to localize the user interface

Business Benefits

• Transform businesses by integrating real-time communications into business applications and processes. Integrating real-time communications into business processes creates more intelligent processes and reduces human latency. This enables quicker reaction to mission-critical events and effective problem resolution, resulting in competitive advantage and a clear ROI.

• SOA design and composite communication web services simplify what once would have been expensive and proprietary development and allows flexible reuse, reducing the time, cost and skills required for creating process-driven communications.