Contact Centers
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Sub-Categories:

 
link Application Assurance Networking
Application assurance networking tools monitor the availability and optimization options of IP communications networks and related business applications while reducing WAN costs. 
link Contact Management
Contact Management solutions help enable higher agent productivity, optimized investments, more effective contact center operations, and more consistent personalized service for every customer.
link Media Gateways
Port networks connect across the globe through media gateways of every size; from the smallest G150 for small branch offices to the G700 and G650 for the largest enterprises.
link Media Servers
High Availability starts with reliable servers running world class software, securely. Avaya offers media servers for every enterprise or branch location.
link Midsize Telephony Applications
Enterprises with over 100 employees face unique challenges in establishing and maintaining effective, flexible, and reliable communications that can help them grow.
link Operational Effectiveness
Operational Effectiveness tools provide comprehensive real-time monitoring for faster, more informed management decisions.
link Proactive Contact
The Proactive Contact portfolio make enterprises more efficient as contact centers optimize the time of their most expensive resource - skilled agents by optimizing list management.
link Secure Gateways
Protect the correspondences between locations with easy to set up and flexible to manage security gateways for offices of any size.
link Third Party Telephony Applications
Provides programming interfaces that enable the development of next generation applications. 
link Wireless Infrastructure
Delivers maximum bandwidth and capacity for wireless voice and data traffic to enterprises with components that are PoE compliant. 
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