Read this topic and learn what's possible for your call center and contact center. Browse through white papers, customer case studies, brochures, and more.
Customers are expecting deeper levels of support and knowledge from contact center agents. SIP has the answer: learn how Presence and multi-media interactions can help your customers connect to the experts in your enterprise.
What are the ways Session Initiation Protocol (SIP)and IP Telephony
benefit the contact center? Read how SIP can provide an open
modular architecture and simplify Computer Telephony Integration.
Gartner Magic Quadrant for Interactive Voice Response Systems and Enterprise Voice Portals, 2008, positions Avaya in Leaders Quadrant. Report evaluates vendors on completeness of vision and ability to execute.
Get step-by-step guidance from two expert authors of the Dummies books. This free limited edition from Avaya tells you all about call centers and how to improve them.
Our bloggers are exploring the benefits of working at home. It's empowering to agents, good for the environment, and a boost to the bottom line. Make reading The Blog one of your best practices!
The Winn Army Community Hospital in Fort Stewart, GA is using Avaya's advanced speech recognition and routing technology to help patients zero in on medical information.
