http://www.avaya.com/Contact Center Technology - Customer Contact Center Solutions from Avayaen-ushttp://www.avaya.com/gcm/master-usa/en-us/wowtopics/callctrvscontactctr/callctrvscontactctr.htmRead this topic and learn what's possible for your call center and contact center. Browse through white papers, customer case studies, brochures, and more.Key TopicsWed, 12 Mar 2008 02:00:00 ESThttp://www.avaya.com/gcm/master-usa/en-us/pillars/contactcenters/highlights/thoughtleadership/ccfordummies.htmGet step-by-step guidance from two expert authors of the Dummies books. This free limited edition from Avaya tells you all about call centers and how to improve them.InsightsTue, 03 Mar 2009 02:00:00 ESThttp://www.avaya.com/gcm/master-usa/en-us/resource/assets/casestudies/aninternationalcasinocsgcc3918_update.pdfAvaya Consulting and Systems Integration (CSI) gave an international casino winning advice for both near-term and strategic goals.Featured CustomersFri, 13 Feb 2009 02:00:00 ESThttp://www.avaya.com/gcm/master-usa/en-us/resource/assets/casestudies/altmangroupcsgcc3917.pdfAvaya Proactive Contact enabled agents to handle more phone-based proxy votes for the Altman Group's demanding corporate customers.Featured CustomersTue, 06 May 2008 02:00:00 ESThttp://www1.avaya.com/campaign/demo/call-contact/proactive/pcm.htmlOutbound communications strategies and new technologies are enabling superior customer service and agent productivity for the call center.Demo Our SolutionsThu, 26 Jun 2008 02:00:00 ESThttp://www1.avaya.com/campaign/demo/ip-agent/index.htmlIP agent is a PC-based softphone with integrated presence and instant messaging that can connect with experts anywhere in your company. Demo Our SolutionsFri, 27 Jun 2008 02:00:00 ESThttps://www1.avaya.com/campaign/your-path/us/index.html?i=contact&b=4&w=1Virtual BriefingsThu, 26 Jun 2008 02:00:00 ESThttps://www1.avaya.com/campaign/your-path/us/index.html?i=contact&b=1&w=1Virtual BriefingsThu, 26 Jun 2008 02:00:00 ESThttps://www1.avaya.com/campaign/your-path/us/index.html?i=contact&b=3&w=1Virtual BriefingsThu, 26 Jun 2008 02:00:00 ESThttp://www.avaya.com/gcm/master-usa/en-us/about/news-and-events/newsroom/news-releases/2008/pr-081027.htmAvaya has received Frost & Sullivan's 2008 North American Market Leadership Award for Inbound Contact Routing, based on its dominant position in shipments, leading market share position in revenues and its proactive approach to innovation in this key segment of the contact center market.AwardsMon, 27 Oct 2008 02:00:00 ESThttp://www.avaya.com/gcm/master-usa/en-us/about/news-and-events/newsroom/news-releases/2007/pr-071206.htmThe SIPconnect Compliance certification from the SIP Forum guarantees that enterprise SIP platforms can connect with compliant VOIP service providers. With this award, service providers can enable business ready, personalized services to Avaya Communications Server and SIP Enablement Services. Avaya enterprise customers trunk directly with the VoIP network without external gateways.AwardsThu, 06 Dec 2007 02:00:00 ESThttp://www.avaya.com/gcm/master-usa/en-us/about/news-and-events/newsroom/news-releases/2006/pr-060823.htmAvaya Ranks #1 in the North American market for interactive voice response and wins top honors from Speech Technology Magazine for speech solutions.AwardsThu, 31 Aug 2006 04:00:00 ESThttp://www.avaya.com/gcm/master-usa/en-us/about/news-and-events/newsroom/news-releases/2006/pr-060501.htmIn a Network Computing lab that tested IP telephony contact center solutions from seven leading industry vendors, Avaya won the "Well-Connected Award" and "Editor's Choice" award for the best mix of features, integration with existing systems, and reasonable price.AwardsMon, 01 May 2006 04:00:00 EST