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Learn the Facts
arrowWhat can a midsize business do to create a competitive advantage?
arrowHow can my business provide superior customer service in an economic downturn?
arrowCan small businesses move beyond hunt groups to implement advanced contact center functions?
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Contact Center Express
Avaya midsize solution leverages Agile Software acquisition
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Key Topics
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 Read this topic and learn what's possible for your call center and contact center. Browse through white papers, customer case studies, brochures, and more.
Insights
Intelligent Customer Routing
arrowIntelligent Customer Routing!
 Intelligent Customer Routing enables a framework for a differentiated customer service experience.
Contact Strategy Self Test
arrowCustomer Contact Self-Test!
 Forrester Research has a self-test that grades the level of your firm's customer contact strategy.
CCforDummies
arrowContact Centers for Dummies!
 Get step-by-step guidance from two expert authors of the Dummies books. This free limited edition from Avaya tells you all about call centers and how to improve them.
Featured Customers
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 Avaya Consulting and Systems Integration (CSI) gave an international casino winning advice for both near-term and strategic goals.
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 Avaya Proactive Contact enabled agents to handle more phone-based proxy votes for the Altman Group's demanding corporate customers.
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Snapshots
Magic or Avaya
arrowIntelligent Contact Centers
 Your customers are amazed – is it magic, or is it Avaya? Watch video.
Demo Our Solutions
arrowProactive Contact for Effective Outbound Communications
 Outbound communications strategies and new technologies are enabling superior customer service and agent productivity for the call center.
arrowIP Agent for Connecting with Experts
 IP agent is a PC-based softphone with integrated presence and instant messaging that can connect with experts anywhere in your company.
arrowsAll Demos
The Value Of Contact Centers
arrowNick Lippis: Drive Value During a Downturn
arrowStrategies for Navigating the Approaching Economic Downturn
arrowThe Business Case for Telecommuting
arrowAnalytics Deliver on ROI
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