<?xml version="1.0" encoding="utf-8"?><rss version="2.0" xmlns:xhtml="http://www.w3.org/1999/xhtml" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:xsl="http://www.w3.org/1999/XSL/Transform" xmlns:xwf="http://xml.liquidobjects.com/schemas/xwf" xmlns:lo="http://xml.liquidobjects.com/schemas/lo"><channel><title>
		Avaya: Spotlights
		</title><link>http://www.avaya.com/</link><description></description><language>en-us</language><!-- sections --><item><title>Avaya Plugs SMB Apps Into UC Platform</title><link>http://www.informationweek.com/news/smb/network/showArticle.jhtml?articleID=229300626&amp;cid=RSSfeed_IWK_All</link><description>InformationWeek highlights Avaya IP Office and how DevConnect members are key to product distinction in the increasingly competitive UC space.</description><category>Spotlight</category><pubDate>Thu, 02 Jun 2011  02:00:00 EST</pubDate></item><item><title>Avaya Partners Innovate to Drive Business Collaboration</title><link>http://www.avaya.com/gcm/master-usa/en-us/resource/assets/brochures/mis4673_avayapartnersinnovatetodrivebc.pdf</link><description>Software and services companies are integrating collaboration capabilities with their application platforms to help customers improve business efficiency. Developers of social business applications, healthcare portals and contact center services have used Avaya Agile Communication Environment™ to embed real-time communications quickly and easily.</description><category>Spotlight</category><pubDate>Thu, 02 Jun 2011  02:00:00 EST</pubDate></item><item><title>NACR Utilizes Avaya ACE™ Foundation Toolkit to Meet Customer Needs</title><link>http://www.nacr.com/NewsEvents.aspx?id=3019</link><description>Learn how seven-time Avaya BusinessPartner of the Year NACR uses the Avaya Agile Communication Environment™ (ACE) Foundation Toolkit to create new, integrated applications that will help customers resolve real-world business issues and improve their efficiency and profitability.</description><category>Spotlight</category><pubDate>Thu, 02 Jun 2011  02:00:00 EST</pubDate></item><item><title>GET Cable Transforms Customer Service with CT-Solutions Q4U Solution</title><link>http://www.avaya.com/gcm/master-usa/en-us/resource/assets/casestudies/CT-Solutions_GET_Cable-UC5278DEV.pdf</link><description>As GET’s customer base rose, so did the number of calls into its contact centre.  Within just a few weeks, CT-Solution's Callback Q4U, together with Avaya NES Contact Center solution, helped GET increase its customer satisfaction levels by managing peaks in call traffic and reducing customer frustration.</description><category>Spotlight</category><pubDate>Thu, 02 Jun 2011  02:00:00 EST</pubDate></item><item><title>DevConnect YouTube Channel features Partner Solutions</title><link>http://www.youtube.com/user/avayadevconnect</link><description>Learn about the latest solutions from DevConnect Partners through the Avaya DevConnect YouTube channel. View short videos on current DevConnect members, their solutions, and where to get additional information.</description><category>Spotlight</category><pubDate>Thu, 02 Jun 2011  02:00:00 EST</pubDate></item><item><title>Voice Branding: How to Make Your Automated Voices Consistent with Your Brand [GM Voices]</title><link>http://www.gmvoices.com/partners/avayavoicebranding</link><description></description><category>Insight</category><pubDate>Thu, 02 Jun 2011  02:00:00 EST</pubDate></item><item><title>Enhanced 911: Why your workplace may be at risk without it [Amcom Software]</title><link>http://www.amcomsoftware.com/gwf?id=MjY4&amp;name=Avaya+DevConnect+Site_Enhanced+911%3A+Workplace+Risk+WP</link><description></description><category>Insight</category><pubDate>Thu, 02 Jun 2011  02:00:00 EST</pubDate></item><item><title>PROGNOSIS VoIP Monitor for Avaya IP telephony</title><link>http://voicequality.com/</link><description></description><category>Insight</category><pubDate>Thu, 02 Jun 2011  02:00:00 EST</pubDate></item><item><title>Dialog Designer sample application: Interactive Voice and Video Response (IVVR)</title><link>https://devconnect.avaya.com/public/dyn/d_dyn.jsp?fn=730</link><description></description><category>Developer Resources</category><pubDate>Thu, 02 Jun 2011  02:00:00 EST</pubDate></item><item><title>Sample application: Transfer to Landing Pad, for Voice Portal and Avaya Aura™ Contact Center</title><link>https://devconnect.avaya.com/public/dyn/d_dyn.jsp?fn=699</link><description></description><category>Developer Resources</category><pubDate>Thu, 02 Jun 2011  02:00:00 EST</pubDate></item><item><title>eBook: Mastering Communications Enablement with Avaya ACE™ Web Services</title><link>https://devconnect.avaya.com/public/dyn/d_dyn.jsp?fn=666</link><description></description><category>Developer Resources</category><pubDate>Thu, 02 Jun 2011  02:00:00 EST</pubDate></item></channel></rss>
