Retailers everywhere are recognizing the strategic role technology can play in their organizations. Technology aligned with the right process changes is an effective means to achieve competitive differentiation and deliver retail services more efficiently. Specifically, communications technology is critical for competitive advantage and efficiency. Recent and fundamental changes are enabling revolutionary new opportunities for innovative business models. Communications is becoming truly strategic and shattering its old utility image. By making communications more intelligent, its value can extend well beyond the mere provisioning of more devices and more sophisticated devices for voice and data communications. In short, we have entered the era of Intelligent Communications. | 
