Luxury hotels are aggressively using personalized services as a differentiator to increase guest loyalty. One key objective is to recognize individual guests in order to motivate repeat sales. For example, with the right information capture, a business traveler, checking in late and exhausted after a delayed flight, could be greeted in his room by a bottle of his favorite wine and a late-night snack … and his hometown football team's highlights ready for viewing. Intelligent Communications is key to providing this type of personalized service -- without extraordinary planning and staffing. Customers can specify their preferences, and this information is communicated to the right staff at the right time. With a true Intelligent Communications solution, management can track the location of critical staff throughout a facility, their availability for other tasks, the status of orders and expected behavior of other guests -- and adjust schedules accordingly. | 
