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Industry > Contact Center |
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 | Avaya one-X® Agent | | | | This application gives contact center agents the tools they need to be more productive, whether they work at corporate headquarters, at branch offices, or from their homes. |
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| Business Advocate | | | | Business Advocate offers contact center managers and customer service executives a new methodology for intelligently automating alignment of enterprise objectives with agent and management performance as well as customer needs. |
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| Call Center | | | | This suite of call routing software uses automatic call distribution technology for routing and resource selection, allowing agents to handle calls more effectively and improving overall productivity |
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| Call Management System | | | | Avaya Call Management System provides the information and call management software customers need to monitor and analyze the performance of their call center operations. |
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| Contact Center Express | | | | The Avaya Contact Center Express 4.0 provides midsize businesses with proven multi-channel contact center capabilities that translate into tangible business results. |
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| Customer Service Editions | | | | Avaya Customer Service Editions is a full-service contact center solution with software, applications, and components for operating and managing a customer call center. Essential, Standard, and Advanced editions offer different configurations and capabilities. |
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| Dialog Designer | | | | Dialog Designer from Avaya is an application development environment for self service applications. It offers a drag and drop approach to develop and maintain speech and touch tone applications. |
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| Interaction Center | | | | Interaction Center is multi-channel contact management software for a call center or contact center that supports voice, email, and web chat. |
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