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Press Releases > 2001
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arrowAvaya Appoints Dr Tan as Distinguished Member of Technical Staff for its Connectivity Solutions Business (12-Nov-2001)
 
Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, has announced the appointment of Dr TC Tan as a Distinguished Member of Technical Staff (DMTS) for its Europe, Middle East and Africa (EMEA) and Asia Pacific structured cabling business. As a leading authority on the structured cabling industry, Dr Tan will use his expertise to develop further Avaya's Connectivity Solutions business in these markets. Based in London, Dr Tan will report to Luc Adriaenssens, director of research and development for SYSTIMAX® Structured Connectivity Solutions at Avaya Labs in the US.
arrowAvaya Unleashes the Power of Convergence for the Customer Economy with Avaya MultiService Networking Infrastructure (07-Nov-2001)
 
Avaya (NYSE:AV), a global leader in corporate networking solutions and services today introduced its next generation voice and data networks " MultiService Networking Infrastructure (MSNI) solutions including 10 Gigabit Ethernet technology, wireless infrastructure, IP Telephony and Virtual Private Network (VPN) solutions for the local market.
arrowNew Software Application Turns Personal Digital Assistant Devices Into Dialers for Avaya Internet Protocol Telephones (06-Nov-2001)
 
Avaya Inc. (NYSE: AV), a global leader in corporate networking solutions and services, today announced a software application that lets callers control the dialing on their Avaya Internet Protocol (IP) telephones over an infrared link using a personal digital assistant (PDA) running the Palm* operating system.
arrowAvaya IP Solution Powers KPN Belgium's New Cyber Centre (05-Nov-2001)
 
Avaya (NYSE: AV), global leader in corporate networking solutions and services, today announced that KPN Belgium's new Cyber Centre, a five-star environment for hosting and housing connections to KPN's fibre optic network, is using Avaya IP telephony and data networking solutions to power its internal communications system. As a result, the Cyber Centre is able to achieve a 99.999 percent, or five-nines, level of reliability, which is typically only offered through traditional voice networks.
arrowMcGraw-Hill Lifetime Learning and Avaya Launch "Customer Relationship Management" To Help Organizations Train, Retain and Motivate Customer Care Staff (05-Nov-2001)
 
McGraw-Hill Lifetime Learning (MHLL), a leading provider of e-learning solutions for the corporate training market, and Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced the availability of "Customer Relationship Management," the first course in an extensive e-learning curriculum designed to enhance business performance, improve customer loyalty and lower staff turnover for customer contact centers.
arrowKeeping Them Coming Back: Career Path and Training Can Help Companies Reduce Turnover in Contact Center Staff, According to Avaya/McGraw-Hill Lifetime Learning Survey (05-Nov-2001)
 
Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced the results of a survey aimed at understanding factors behind the high turnover of customer service agents working in contact centers. The survey of 67 companies from around the globe found that the lack of a career path, training and professional development are among the top reasons why agents leave their positions.
arrowQueens University Using Avaya Collaborative Video To Develop Tools for Computer-Aided Orthopedic Surgery (05-Nov-2001)
 
Avaya Inc., (NYSE: AV) a global leader in business communications solutions and services, today announced the Department of Computing and Information Science at Queen's University is using Avaya¢ Collaborative Video to create the first, virtual integrated operating room with Kingston General Hospital.
arrowAvaya Unleashes the Power of Convergence for the Customer Economy with Avaya MultiService Networking Infrastructure (02-Nov-2001)
 
Avaya (NYSE:AV), a global leader in corporate networking solutions and services today introduced its next generation voice and data networks " MultiService Networking Infrastructure (MSNI) solutions including 10 Gigabit Ethernet technology, wireless infrastructure, IP Telephony and Virtual Private Network (VPN) solutions for the local market.
arrowAvaya Begins Work on Network Infrastructure for 2002 FIFA World Cup (30-Oct-2001)
 
Avaya (NYSE: AV), a global leader in corporate networking solutions and services and a sponsor of the Federation Internationale de Football Association (FIFA) World Cup, said today it has begun the detailed site inspections and engineering required to build a converged voice and data network for the 2002 FIFA World Cup, to be held next June in Korea and Japan.
arrowAvaya Signs Multi-year Outsourcing Agreement with Accenture to Provide Learning Services for Avaya Employees, Customers and BusinessPartners (30-Oct-2001)
 
Avaya Inc. (NYSE: AV), a global leader in networking solutions and services, and Accenture (NYSE: ACN) today announced a multi-year outsourcing agreement under which Accenture will provide end-to-end learning services, including web-based e-learning and classroom-based training, to Avaya employees, customers and BusinessPartners.
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