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Press Releases > 2001
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arrowAvaya Korea Provides Wireless LAN Solution to Chuncheon City (29-Dec-2001)
 
The Korean operations of Avaya, a global leader in corporate networking solutions and services as well as an official partner of 2002 FIFA World Cup¢ Korea Japan, announced on December 29 that it launched a pilot wireless LAN service in downtown Chuncheon by introducing Avaya's wireless solution.
arrowAvaya Appoints New Director of IP Converged Communications for EMEA (20-Dec-2001)
 
Avaya (NYSE:AV), a global leader in corporate communications networking solutions and services, today announced the appointment of Martin Wicks to the post of Director, IP Converged Communications for Europe, Middle East and Africa (EMEA). Mr. Wicks, based in Guildford, UK, will have primary responsibility for the region's sales activities for Avaya's Enterprise Class IP Solutions (ECLIPS), bringing reliability, scalability, voice quality, interoperability and application feature/functionality to the world of IP communications, for any company of any size, as well as its Multi Servicing Networking Infrastructure (MSNI) portfolio, which is made up of a comprehensive set of data networking solutions.
arrowCharter Communications Selects Avaya Multimedia and Virtual Enterprise Contact Center Solutions for Customer Care Centers Nationwide (17-Dec-2001)
 
Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced that it is providing multimedia and virtual enterprise contact center solutions and services to Charter Communications (NSDQ:CHTR), the fourth-largest U.S. broadband and cable company, for new customer care centers nationwide.
arrowAvaya Recruits ex-BTopenworld HR Vice-president as New HR Director for UK, Ireland & Nordics (14-Dec-2001)
 
Avaya (NYSE:AV), a global leader in corporate communications networking solutions and services, has announced the appointment of Mike Young as its new HR director for the UK, Ireland and Nordics. After 17 years in a variety of senior human resources (HR) roles at BT and its subsidiary companies including BTopenworld, BTCellnet and Yellow Pages, Young joins Avaya to drive its business transformation and employee development programmes across the region. These initiatives are strategic to Avaya's growth in Europe. Young replaces Fiona James who has been named as international resourcing director responsible for the identification and recruitment of the highest-quality skills in the EMEA and Asia-Pacific regions. Based at Avaya's new UK & Ireland headquarters in Guildford, Young will report to Stephanie Voquer, HR director for Europe, the Middle East and Africa.
arrowAvaya Reinforces Distribution Model in Business Wireless Market Across Europe, the Middle East and Africa (13-Dec-2001)
 
Avaya (NYSE: AV), a global leader in corporate communications networking solutions and services, has announced that it has considerably strengthened its selling power across Europe, the Middle East and Africa (EMEA) in the enterprise wireless LAN (WLAN) market.
arrowAvaya Research Reveals That Telecommunications Companies in the UK Risk Losing Customers Due To Inconsistent Customer Service (13-Dec-2001)
 
Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today reveals that telecommunications companies in the UK are demonstrating inconsistent levels of customer service and have few strategies in place to ensure the effective handling of enquiries over multiple communications channels such as phone, fax, email, web and post.
arrowAvaya Installs Customer Care Solution for Slovenské Telekomunikácie (11-Dec-2001)
 
Avaya (NYSE: AV), a global leader in corporate networking solutions and services, today announced that it provided Slovenské telekomunikácie, a. s., (ST) a leading telecommunications provider in the Slovak Republic, a leading edge customer relationship management (CRM) solution for Slovenské Telekomunikácie's newly established call centre located in Ko¡ice, which was opened this month. The solution provided by Avaya will enable ST to significantly increase its overall call centre efficiency.
arrowAXnet AB To Distribute Avaya's Wireless Portfolio In Sweden (11-Dec-2001)
 
Avaya (NYSE:AV), a global leader in corporate communications networking solutions and services, today announced that AXnet, headquartered in Lund, Sweden, will distribute Avaya's Wireless voice and data communications portfolio via its 600-strong reseller network. This includes Avaya's Wireless LAN, remote outdoor and indoor solutions.
arrowPeopleSupport Uses Avaya IP Agent Software to Increase Contact Center Capacity and Drive Customer Satisfaction (05-Dec-2001)
 
Avaya Inc., (NYSE: AV) a global leader in corporate networking solutions and services, today announced that PeopleSupport, Inc., a customer relationship management services company, is expanding its contact center capability by integrating Avaya¢ IP Agent software into its existing Avaya Enterprise Class IP Solutions (ECLIPS) communications network.
arrowFSA Group Chooses New Network From Avaya To Boost Speed, Reliability of Data-Intensive Operations (05-Dec-2001)
 
Avaya, a global leader in business communications solutions and services, announced today that the FSA Group " one of Canada's leading direct marketing companies that offers response, data, logistics and mailing services " chose a new network from Avaya to ensure its data-intensive operations can be handled quickly and reliably.
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