VPI CAPTURE interaction recording and VPI QUALITY agent evaluation applications are compatible with key Avaya inbound and outbound contact center solutions.
The two companies also plan to focus support on Avaya Aura – Avaya's new unified communications architecture - by incorporating Avaya Aura into existing IBM converged communications services.
The "Zero to Sixty" financing program marks the general availability of Avaya Aura, the next-generation of enterprise communications, and includes core communications solutions for small, medium and large enterprises.
SDS Implementation Specialist and Support Specialist designations mean that Cerium Networks demonstrated proficiency in the skills and qualifications needed for expert delivery of the full range of implementation, support, and integration services to Avaya customers.
Broken Arrow Wear deployed an Avaya small business communications solution to improve employee communications, customer service and sales capabilities.
Empire has demonstrated proficiency in the skills and qualifications needed for expert delivery of the full range of implementation and support services to Avaya customers.
According to a new survey on small business technology trends from Avaya, most small businesses in North America say they are investing in communications technology right now, or plan to do so within the year.
Consultedge has demonstrated proficiency in the skills and qualifications needed for expert delivery of the full range of implementation and support services to Avaya customers.
