For Immediate Release: 09-Feb-2005
Lake Buena Vista, Florida: VoiceCon 2005, US - Avaya Inc. (NYSE: AV), a leading global provider of business
communications software, systems and services, has won the Best In
VoiceCon® Award for Avaya Remote Managed Services for IP
Telephony, one of the first commercially available services for
remotely monitoring and managing Internet Protocol (IP) telephony
networks. The single award winner is selected by a vote of
attendees at VoiceCon® 2005, one of the leading conference
and exhibition events in the enterprise communications
industry. Avaya is a global leader in IP telephony, with five million IP
lines shipped. In the most recent quarter, IP line shipments rose
by more than 50 percent over the previous year. Developed by Avaya Global Services, the new solution was
announced yesterday and demonstrated publicly for the first time at
VoiceCon 2005. The software-based service proactively monitors the
relationship between voice and data IP applications, as well as
their shared physical network infrastructure, in a holistic way.
With this service, businesses can quickly detect, and in many cases
automatically resolve, performance issues at their source, before
they can affect network operation. Data networks are by nature
dynamic environments, and there are many components that must work
together for the network to perform at its best. Maintaining the
interrelationships of the components is key to ensuring top
performance of IP telephony networks. The Avaya solution monitors converged IP networks by constantly
measuring capacity, performance and other key metrics of a healthy
network. It uses techniques that are unique in the industry to
analyze the root cause of problems, such as high latency, and uses
specially developed Avaya software to fix them and learn how to
identify them more quickly if they happen again. Over an IP
telephony connection, high latency, which is the time it takes for
a packet of data to travel from its origin to its destination, can
disrupt voice conversations in VoIP applications. Jitter, which is
shaky pulses of data that could dramatically degrade the sound of a
voice conversation, is another common problem that the Avaya
solution can find and eliminate. "It is a tremendous honor to win this award at VoiceCon, one of
the industry's most influential events, and winning by attendee
vote is especially gratifying," said Francis M. Scricco, group vice
president, Avaya Global Services. "Managing IP networks effectively
is a top priority for our customers. With Avaya Remote Managed
Services for IP Telephony, we're helping companies support
confident migration to flexible, reliable and secure IP
networking." The solution is available now in North America and will be
available globally later this year. To learn more about Avaya
Managed Services, IP Solutions and customer case studies, visit www.avaya.com. VoiceCon® 2005 (www.voicecon.com) is taking
place February 7-10, 2005 at the Walt Disney World Dolphin Hotel in
Orlando, Florida. About Avaya
Avaya Inc. designs, builds and manages communications networks for
more than one million businesses worldwide, including over 90
percent of the FORTUNE 500®. Focused on businesses large
to small, Avaya is a world leader in secure and reliable Internet
Protocol telephony systems and communications software applications
and services. Driving the convergence of voice and data communications with
business applications — and distinguished by
comprehensive worldwide services — Avaya helps customers
leverage existing and new networks to achieve superior business
results. For more information visit the Avaya Web site: http://www.avaya.com About VoiceCon® 2005
VoiceCon®, now in its 15th year, is the leading enterprise
conference and exhibition for enterprise voice, IP Telephony and
convergence in North America. VoiceCon® brings enterprise
decision makers together with the industry's leading innovators,
vendors, and consultants to focus on the issues central to
enterprise voice networks and the migration to IP Telephony and
convergence. VoiceCon® is presented by BCR, a division of
MediaLive International, Inc. For more information about the event,
visit www.voicecon.com. | 
