Press Release Archive

Do your Research

Press Releases

January

HCI Technologies today announced that it has been certified as a Gold BusinessPartner by Avaya.HCI Technologies Achieves Gold Certification Status with Avaya (05-Jan-2004)

Avaya announced it has won tender for development of a call center for Chongqing Chang'an Automobile Group, one of the largest automobile manufacturers in China.Avaya to Build Call Center for Major China Auto Manufacturer (06-Jan-2004)

Avaya announced a new distribution agreement with Ingram Micro UK to boost the converged network infrastructure side of its multi-channel strategy.Avaya Inks New Converged Network Infrastructure Distribution Agreement with Ingram Micro UK (07-Jan-2004)

Avaya has announced the availability of a new communication system that delivers big-business capabilities to small and home offices, and branch offices of industries such as retail, real estate, education, and government.Avaya Introduces New Communication System That Delivers Big Business Capabilities To Small, Medium and Home Offices (12-Jan-2004)

Multi-Tech Systems announced an agreement with Avaya to provide a flexible and cost-effective Internet Protocol (IP) telephony gateway system for enterprises with offices of up to ten people within multi-site enterprises.Multi-Tech Systems Complements Avaya's Converged Enterprise IP Platform for Branch Offices (13-Jan-2004)

Avaya Korea Ltd. and LG Electronics announced they have signed a business partnership distribution agreement in the IP convergence area.Avaya Korea Forges Business Partnership with LG Electronics (16-Jan-2004)

Avaya announced that Presentation High School in San Jose, Calif. is using an Avaya IP Office solution to help teachers stay in touch with parents and the community.High-Tech San Jose High School Uses Avaya IP Office to Support a Flexible Workplace (20-Jan-2004)

Avaya announced the appointment of Debbie Bruce as its new finance director for the UK and Ireland business.Avaya Appoints Debbie Bruce as New Finance Director for UK & Ireland (21-Jan-2004)

Avaya announced that it has certified Combest Inc. as a Platinum BusinessPartner.Combest Inc. Achieves Platinum Certification Status with Avaya (22-Jan-2004)

Avaya announced that it has supplied UOL, a leading Internet Service Provider in Argentina, with Contact Center solutions that enabled the company to improve customer service while reducing operating costs.UOL Argentina Selects Technology from Avaya to Improve Customer Service and Increase Productivity (22-Jan-2004)

Avaya announced that Grupo Proa has implemented an IP Telephony solution that has helped the company improve customer service while reducing telephony costs up to 60 percent.Grupo Proa Connects 68 Facilities Throughout Mexico with IP Telephony Solutions from Avaya (27-Jan-2004)

Avaya reported first fiscal quarter income from continuing operations of $30 million or earnings of seven cents per diluted share for the first quarter of fiscal 2004.Avaya Earns Seven Cents Per Diluted Share On Continuing Operations in First Quarter Of Fiscal 2004 (27-Jan-2004)

Avaya announced that SR. Teleperformance, a worldwide leader in customer relationship management services, has adopted Avaya's contact centre solutions in 55 call centres throughout the world.Teleperformance Makes the Right Call with Avaya (29-Jan-2004)

Avaya announced that for the third straight year, it will be participating in EXPO COMM Mexico, the largest conference and exhibition for the telecommunications industry in Mexico.Communications-Driven Results: Avaya's Message at EXPO COMM Mexico 2004 (30-Jan-2004)

February

Avaya said it has completed the sale of essentially all of its Connectivity Solutions (ACS) business, to CommScope, a leader in the design and manufacture of high-performance broadband communication cables.Avaya Completes Sale of Connectivity Solutions Business to CommScope (02-Feb-2004)

Avaya announced the strengthening of its management team in Europe, Middle East and Africa (EMEA) with the appointment of three senior leaders covering channels, applications sales and service provider business operations.Avaya Strengthens Leadership Team in Europe, Middle East and Africa (02-Feb-2004)

Savings of up to 30 per cent in network costs and increases in service levels to its North American client base convinced NuComm International to choose an Avaya Enterprise Branch Connect Solution to centralize its voice networking applications and connect management operations over six Ontario contact centers.Leading Canadian Contact Center Reduces Costs & Increases Effectiveness of Multi-Site Operations (03-Feb-2004)

Avaya inaugurated its India Development Center at Cybercity Magarpatta, Pune, in India on 29 January 2004.Avaya Inaugurates India Development Center to Support Avaya Labs' Global Research and Development Efforts (03-Feb-2004)

Avaya announced that Business Partners Olitel, Telesul, Telmart and Unitech have achieved Silver Certification.Four Avaya BusinessPartners in Brazil Achieve Silver Certification (03-Feb-2004)

Avaya Korea Ltd. announced that Avaya has won the Induk Institute of Technology's next-generation wireless local area network (WLAN) project.Avaya Scores a Technology First in Korean Educational Sector with 802.11g Wireless Network for Induk Institute of Technology (04-Feb-2004)

Avaya announced that its Internet protocol (IP) telephony solutions ranked "Best-in-Test" among small-to-medium IP-PBXs in a February article in Business Communications Review (BCR) magazine.Avaya Small-to-Medium IP Telephony Solutions Named "Best in Test" in Business Communications Review (10-Feb-2004)

Avaya and Voda One announced that Adams Keegan, a leading human resources management company, is using an integrated Avaya and Microsoft solution to improve customer service and reduce costs.Adams Keegan Improves Customer Service, Reduces Costs With Integrated Solution from Avaya and Microsoft® (11-Feb-2004)

Avaya said it sold 14,039,481 shares of newly issued common stock to Morgan Stanley, which reoffered the shares to the public at $17.85 per share.Avaya Announces Sale of 14 Million Shares Of Common Stock (12-Feb-2004)

When Carpigiani-USA wanted to raise the bar for customer service in the highly competitive frozen dessert industry, the company decided to start by transforming its communications network.Carpigiani-USA Raises the Bar for Customer Service with Avaya IP Office (17-Feb-2004)

Implementing a new technology without disrupting business requires substantial homework and confidence that the real-world issues have been addressed.Avaya CEO Don Peterson to Deliver VoiceCon 2004 Keynote on 'Crossing the Chasm - Trusting and Building IP Communications' (17-Feb-2004)

Avaya announced it has strengthened its UK and Ireland management team with the appointment of Deborah Robertson as marketing director and John van der Linde as director of converged applications.Avaya Strengthens UK and Ireland Operations to Better Serve Customers (18-Feb-2004)

Avaya announced that Kenneth Cole Productions has completed the deployment of an Avaya Enterprise Branch Connect Solution with the installation of Avaya IP Office systems in the company's 82 retail locations across the US.Kenneth Cole Productions Fashions Avaya IP Telephony Network (18-Feb-2004)

Avaya said a trend study by Frost & Sullivan shows that the Asia-Pacific, already leading in the global contact center market, is poised to increase its lead as more centers adopt IP (Internet Protocol)-based solutions to increase efficiency and effectiveness.

Asia-Pacific Contact Centers Will Widen Lead in IP Adoption

(18-Feb-2004)

Avaya Inc. announced it achieved global market leadership for Enterprise Internet Protocol (IP) Telephony Ports shipped, with 22.4 percent of the market in 2003 as reported in a recent study by industry analyst firm Synergy Research Group.Avaya Leads World Market in Enterprise IP Telephony Port Shipments for 2003 (23-Feb-2004)

Avaya Korea Ltd. announced that Lotte Card has selected Avaya to implement its 500 seat contact center that will enable it to support its 6 million cardholders with faster, more efficient support as a result of high call-processing capacity and effective contact center operation support.Avaya Korea Provides Lotte Card Contact Center Solutions for Seamless Business Integration (23-Feb-2004)

Avaya introduced new software, applications and phones that provide greater control over the growing number of devices people use to conduct business.New Avaya Solutions Provide More Effective Real-Time Collaboration Through Increased Control Over Business Communications (23-Feb-2004)

Avaya said Matthew Booher has joined the company as vice president, investor relations.Avaya Appoints Matthew Booher Vice President Investor Relations (24-Feb-2004)

In a significant move to address China's small and medium business market, Avaya Inc. announced the official launch of its Small and Medium Business Solutions Group and its flagship Avaya IP Office solutions into China.Avaya Small and Medium Business Solutions Group Launches into China (24-Feb-2004)

Avaya announced that its participation in Telexpo 2004 will focus on demonstrating the business benefits of IP Telephony through the launch of several new solutions.Avaya to Showcase the Benefits of IP Telephony at Telexpo 2004 (24-Feb-2004)

Avaya announced that it has appointed LAN Systems, a distributor of integrated network and communications solutions, as its second value added distributor in Australia.Avaya Adds LAN Systems as an Avaya BusinessPartner for Small/Medium Business Solutions (24-Feb-2004)

Avaya announced that the Association of Computer and Multimedia Industry of Malaysia (PIKOM) Premier IT Award has placed the University College of Engineering and Technology Malaysia (KUKTEM) first.KUKTEM Clinches PIKOM's Premier IT Award with Avaya Solution (24-Feb-2004)

March

Avaya announced its Internet protocol (IP) telephony solutions are the first to be government-certified in key categories for U.S. military command and control applications worldwide.Avaya IP Telephony Solutions Are First to Be Certified in Key Categories by Government Test Lab (01-Mar-2004)

Avaya announced that EMW, a multinational systems integrator, is using a new Avaya IP Office network to link remote office locations around the globe and reduce its telecommunications costs by as much as 60 percent.Multinational Systems Integrator Dramatically Reduces Telecom Costs with Global Avaya IP Office Network (01-Mar-2004)

Avaya announced that Comm-Works Inc., Consultedge Inc., Cross Telecom Corporation, Lantana Communications Corporation, North American Communications Resources Inc., Strategic Products and Services, and Technology Solutions Group have been named Avaya BusinessPartners of the Year.Avaya Recognizes U.S. BusinessPartners for Outstanding Revenue Growth, Superior Customer Satisfaction (01-Mar-2004)

Avaya announced that the company's Internet protocol (IP) telephony solutions outperformed other solutions in industry benchmark tests that measured their ability to transmit teletypewriter, or TTY, signals reliably over an IP network.Avaya IP Telephony Solutions Score Highest Marks in Independent Tests of Support for People with Disabilities (01-Mar-2004)

Avaya announced that according to analyst firm Gartner Dataquest it is the leading provider of enterprise unified messaging systems in Western Europe in 2002, measured by licenses shipped.Avaya Named as Enterprise Unified Messaging Market Leader in Western Europe (03-Mar-2004)

Avaya announced the appointment of three new team members to assist Avaya in establishing and strengthening relationships with customers and channel partners.Three New Appointments Enhance Avaya's Sales and Channel Teams (09-Mar-2004)

Avaya announced that Coca-Cola Amatil (CCA) has chosen solutions from Avaya's MultiVantage™ Communications Applications portfolio worth A$1.5 million.Coca-Cola Amatil Selects Avaya in $1.5 Million National Contact Centre Deal (09-Mar-2004)

Avaya said its Internet protocol telephony solutions serving medium- and large-sized enterprises received Network World's 2003 "Best of the Tests" award.Avaya IP Telephony Platform Chosen as Top Convergence Solution by Network World (10-Mar-2004)

Avaya Korea Ltd. announced that it has completed the IP-based multi-site contact center project for CJ CableNet, a local cable TV system operator.Avaya Korea Provides CJ CableNet with IP-based Multi-site Contact Center Solutions (11-Mar-2004)

Avaya announced that Tarkett has selected an Avaya IP telephony solution to improve the efficiency and management of its customer service processes and telephony system.Tarkett Chooses Avaya IP Telephony Solution To Boost Customer Service, Improve Call Handling (15-Mar-2004)

Avaya announced that leading automotive group Inchcape Motors Australia (IMA) had selected Avaya IP Wireless Telephones for its sales and support staff.Inchcape Motors Australia Opt for Avaya IP Wireless Telephones (17-Mar-2004)

Over half of businesses in Europe could not confirm satisfactory levels of security on their voice and data networks according to a new survey commissioned by Avaya.

European Businesses Concerned About Security of Voice and Data Networks: Just 2% Believe Wireless Encryption is Totally Secure

(17-Mar-2004)

Avaya announced Avaya Network Bandwidth Optimization, an offering that can create more capacity on a company's communications network and more than double data transmission speeds without investing in hardware-based bandwidth compression systems or network upgrades.Avaya Network Bandwidth Optimization Service Increases Network Capacity and Transmission Speeds (22-Mar-2004)

Avaya announced it implemented a converged voice and data solution for the Government of the State of Chihuahua in Mexico that has improved services for citizens while reducing communications costs.The Government of the State of Chihuahua Improves Citizen Services with Technology from Avaya (22-Mar-2004)

Avaya announced the deployment of a converged communication system using IP telephony for Horsham District Council in Sussex in the south of England.Horsham District Council Drives e-government with Avaya (29-Mar-2004)

Avaya and the Australian Soccer Association (ASA), the governing body of soccer in Australia, today announced their strategic partnership.Avaya and Australian Soccer Association Announce Strategic Partnership (30-Mar-2004)

Avaya is helping Florida's Miami-Dade Fire Rescue (MDFR) team to deliver on its commitment to public safety and to extend its new, state-of-the-art communications capabilities to other high-profile county agencies.Avaya Helps Miami-Dade Fire Rescue Deliver on its Commitment to Public Safety (31-Mar-2004)

April

Avaya invited investors and others to listen to its quarterly earnings conference call to be broadcast live over the Internet on Tuesday, April 27, 2004, at 5:00 p.m. EST.

Avaya Inc. to Host Webcast on Second Fiscal Quarter 2004 Earnings

(01-Apr-2004)

Avaya announced an agreement with the Tata Group to acquire its shares of Tata Telecom Ltd., India's leading communication solutions provider.Avaya to Purchase Tata Group's Shares of Tata Telecom Ltd. (02-Apr-2004)

DJJ Technologies announced that it has been certified as a Gold BusinessPartner by Avaya.DJJ Technologies Achieves Gold Certification Status with Avaya (05-Apr-2004)

Avaya announced that it will present a series of seminars throughout Brazil that will provide attendees with information on how communications solutions can improve business results.Avaya Presents Seminars on Communications Solutions That Help Companies Reduce Costs, Grow Revenues and Improve Business Results (05-Apr-2004)

Avaya announced it has appointed Francis M. Scricco, group vice president, Avaya Global Services.Avaya Appoints Francis Scricco, Group Vice President, Avaya Global Services (05-Apr-2004)

Avaya announced the appointment of Andy Hurt as the new Asia Pacific Small and Medium Business Solutions (SMBS) Marketing Manager for Avaya.Avaya Small And Medium Business Solutions Expands Team With New Asia Pacific Appointment (06-Apr-2004)

Avaya announced that its Internet protocol (IP) telephony solutions ranked "Best-in-Test" among small IP-PBXs in an April article in Business Communications Review (BCR) magazine.Avaya IP Telephony Solutions for Small and Medium Businesses Named "Best in Test" in Business Communications Review (07-Apr-2004)

Avaya announced that the Boston Red Sox have boosted customer service for their fans and communications capabilities for the team using Avaya IP telephony and contact center solutions.Boston Red Sox Gear up with Avaya IP Telephony for Fenway Park Opener (12-Apr-2004)

Avaya announced a multi-million pound contract with Ernst & Young UK, one of the largest professional services firms in the World.Ernst & Young Consults Avaya on Converged Communications System for New UK Headquarters - One of the Largest National IP Telephony Implementations (14-Apr-2004)

Avaya announced the appointment of William Hua as the Country Manager for its Small and Medium Business Solutions (SMBS) group in China.Avaya Small and Medium Business Solutions Group Appoints New Country Manager for China (19-Apr-2004)

Avaya announced the immediate availability of the Avaya Microsoft CRM Solution for small and medium businesses (SMBs) across Australia.Avaya Gives Voice to Microsoft Business Solutions CRM (21-Apr-2004)

Avaya announced that Atento Peru, a leading customer service outsourcer, has selected contact center solutions from Avaya that will enhance customer service while reducing operating costs.Atento Peru Invests US$600,000 in Avaya Solutions to Improve Customer Service (21-Apr-2004)

Avaya Inc. announced it has been selected to provide global networking and contact center solutions for Morgan Stanley.Avaya Communication Manager Selected as Morgan Stanley's Strategic Voice Platform (26-Apr-2004)

On April 26, 2004, Avaya Chairman and CEO Don Peterson spoke to participants at the Enterprise Networks 2004 Conference, staged by Lippis Events in Boston.Executive Perspectives (26-Apr-2004)

Avaya reported second fiscal quarter income from continuing operations of $103 million or earnings of 22 cents per diluted share for the second quarter of fiscal 2004.Avaya Earns 22 Cents Per Diluted Share from Continuing Operations in Second Fiscal Quarter of 2004 (27-Apr-2004)

Avaya announced that according to a recent report issued by industry analyst firm Synergy Research Group, it was the leading enterprise converged telephony provider in Europe, the Middle East and Africa (EMEA) in 2003.Avaya Gains Enterprise IP Telephony Leadership Position in EMEA (29-Apr-2004)

May

Avaya announced that the company's Internet Protocol (IP) telephony solutions are providing Cerner Corp., a leading supplier of healthcare information technology solutions, with a new platform designed to transform its global operations.Leading Health Care Technology Firm Selects Avaya IP Telephony Platform to Transform its Global Operations (03-May-2004)

Avaya announced that it has been listed in the leader quadrant in an Asia Pacific Enterprise Telephony Magic Quadrant, 2004, report published by research and advisory firm, Gartner, Inc.Avaya Listed in the "Leader" Quadrant in Enterprise Telephony Magic Quadrant for Asia Pacific (04-May-2004)

Avaya announced that many financial services and insurance companies evolving to IP telephony solutions consider business continuity planning and connecting branch offices as key drivers for taking the step.Financial Services and Insurance Companies Evolve to Avaya IP Telephony to Meet Needs for Business Continuity and Connecting Branch Offices (05-May-2004)

Avaya joins Extreme Networks at NetWorld+Interop Las Vegas 2004 to demonstrate how businesses benefit from integrated end-to-end converged voice and data network solutions.Avaya to Showcase End-to-End Converged Networking Solutions with Extreme Networks at NetWorld+Interop Las Vegas 2004 (05-May-2004)

Avaya announced that De Lotto, a Dutch lottery organization, has deployed Avaya IP telephony solutions at its head office in Rijswijk, the Netherlands.Dutch Lottery Organisation, De Lotto, Relies on Avaya IP Telephony to Increase its Odds (05-May-2004)

Avaya announced that this season's Barclaycard Premiership winner, Arsenal Football Club (FC) will use its IP telephony and contact centre system to manage communication for the club's home shopping service.Premiership Champions Arsenal Choose Avaya to Lead them to the Top of the Customer Services League (05-May-2004)

Avaya announced a multi-million euro agreement to provide converged infrastructure, communications applications and services to Lund University in Sweden, one of Northern Europe's largest institutions of education with 38,000 students.One of Northern Europe's Largest Academia, Lund University, Selects Avaya for Scandinavia's Biggest IP-SIP Installation (05-May-2004)

When Tool-Flo Manufacturing needed a new communications network to support its growing operations and deliver more efficient customer service, the company selected a comprehensive Internet protocol (IP) telephony solution from Avaya.Precision Tool Manufacturer Uses Avaya IP Telephony Solution to Deliver More Efficient Service to its Global Customers (10-May-2004)

Avaya announced that it has gained Internet Protocol (IP) telephony market leadership positions in South Korea and six other markets in Asia Pacific.Avaya Gains Leading Position in IP-PBX Telephony Market in South Korea (10-May-2004)

When KeyPoint Credit Union set out to deliver faster and more effective customer service to its members, the company chose an end-to-end converged communications solution based on Avaya IP telephony and contact center applications and a high-performance, switched network infrastructure from Extreme Networks.KeyPoint Credit Union Selects Converged Solution From Avaya and Extreme Networks To Deliver More Effective Customer Service (12-May-2004)

Avaya will present seminars in Mexico City and Monterrey that will provide attendees with information on how communications solutions can drive business results.Avaya's IP Telephony Seminars to Focus on Communications Solutions that Help Companies Reduce Costs, Grow Revenues and Lower Risk (14-May-2004)

Avaya said it has reached a settlement with plaintiffs for a nationwide Y2K-related class action.

Avaya Reaches Settlement in Y2K Lawsuit

(14-May-2004)

Avaya announced the launch of Reach>IP, a new incentive program for BusinessPartners to promote the sales of Avaya IP Telephony solutions throughout the Caribbean and Latin America.Avaya Launches IP Telephony BusinessPartner Incentive Program (17-May-2004)

Avaya announced that East Texas Medical Center (ETMC) Regional Healthcare system is using a new Avaya IP telephony network to link remote facilities, lower costs and improve communications reliability.One of the Nation's "Most Wired" Hospitals Improves Service Delivery with Avaya IP Telephony Solution (19-May-2004)

Avaya named Jocelyne Attal as Chief Marketing Officer.Jocelyne Attal Appointed Chief Marketing Officer for Avaya (19-May-2004)

Avaya announced that independent industry analyst firm, Frost & Sullivan has named Avaya as the leader in contact centers in Latin America and the Caribbean for the third consecutive year.Avaya Continues to Lead in the Contact Center Solutions Market in the Caribbean and Latin America, According to Frost & Sullivan (19-May-2004)

Avaya said it would make a voluntary contribution of approximately $111 million of its common stock to its pension plan.Avaya to Make Voluntary Contribution to Pension Plan (24-May-2004)

When accounting firm Grant Thornton LLP set out to evolve its communications infrastructure, it chose a migration path to Internet Protocol (IP) telephony that delivered greater mobility and productivity at a significant cost-savings.Avaya Online Documentary on IP Telephony Spotlights Business Strategies for a Cost-Effective Communications (27-May-2004)

Avaya received the Asia Pacific ICRM Vendor of the Year award, at the "Frost & Sullivan Asia Pacific Technology Awards 2004" gala dinner, in the inaugural event to recognize the market contributions of leading companies in the Information and Communication Technologies (ICT) industry.Avaya Bags Top Industry Award (27-May-2004)

Avaya announced that it will present the business benefits of IP Telephony at its second annual event entitled "Avaya Comunicación Registrada.""Avaya Comunicación Registrada" Will Focus on the Benefits of IP Telephony for Today's Businesses (27-May-2004)

June

Imagine working from a remote location like an Aspen ski lodge and feeling fully able to serve your customers by using your computer or PDA to make phone calls and accessing your business applications using a single, seamless network connection.

Avaya Executive Susan Bailey Provides Keynote at Colorado Technology Summit VIP Luncheon

(02-Jun-2004)

Avaya announced that Industrias Estra S.A., one of the country's leading manufacturers of plastic products, implemented Avaya IP Telephony solutions that have reduced communications costs and increased employee mobility and productivity.

Industrias Estra Reduces Costs and Improves Productivity with IP Telephony Solutions from Avaya

(03-Jun-2004)

As businesses strive to support an increasingly mobile workforce, there are growing concerns about how to keep sensitive company communications from falling into the wrong hands.

Gartner IT Security Summit 2004: Avaya Outlines Strategies Businesses Can Use to Help Protect Critical Company Communications

(04-Jun-2004)

Shaw University, the nation's oldest historically black college in the south, selected Avaya to help take its students, faculty and community to the next level with Internet Protocol (IP) Telephony communications.Shaw University, Nation's Oldest Southern Historically Black University, Leaps Into A New Age of Communications Using Avaya Internet Protocol Technology (07-Jun-2004)

Avaya announced that it has successfully deployed a converged communication system for AsiaInfo, a leading provider of high-quality software and solutions in China.Avaya Builds Converged Communication System for AsiaInfo in China (07-Jun-2004)

Avaya completed a voluntary contribution of approximately $111 million of its common stock to its pension plan.Avaya Completes Contribution to Pension Plan (09-Jun-2004)

Today's businesses must balance the need for timely communication from any location over any device against a growing number of security concerns.Avaya to Share Strategies for Securing Communications at Conference Dedicated to Security of Networked Information Systems (10-Jun-2004)

Avaya announced that SSQ Financial Group has chosen Avaya MultiVantage™ Communication Applications to improve customer service, productivity and efficiency.Leading Canadian Insurance Group Selects Avaya to Raise the Bar in Customer Service and Call Center Efficiency (10-Jun-2004)

The Singapore Association of the Visually Handicapped (SAVH), together with Avaya Singapore and Radiance Communications, today announced that SAVH will implement an IP (Internet Protocol) Contact Center with Avaya Universal Access Phone Status.Visually Handicapped Can Now Seek Jobs in Call Centers with Help of Communications Technology from Avaya (10-Jun-2004)

The needs of increasingly mobile users at small and medium businesses are being addressed with a new INDeX IP Media Gateway and software from Avaya.Small and Medium Businesses' Needs for Mobility on IP Networks Recognized with New System & Software from Avaya (14-Jun-2004)

Business communications specialist Call Centre Technology (CCT) and Avaya announced the completion of a £2.5 million contract win with ebookers plc, a leading pan-European online travel agency.ebookers Selects CCT to Provide £2.5 Million Avaya IP Contact Center System (15-Jun-2004)

Avaya announced that it has gained Internet Protocol (IP) telephony market leadership position in Asia Pacific with more than a third market share in the first quarter of 2004.Avaya is Overall Leader in Asia Pacific IP-PBX Telephony Market (17-Jun-2004)

Avaya announced that it is leading the Greater China market in both enterprise telephony and call center application areas.Avaya Leads the Enterprise Communications Market in Greater China (21-Jun-2004)

Avaya Korea Ltd. announced that it won the IP contact center project for Olympus Korea, the leading global digital camera provider, and will provide Avaya IP Office for this project.Avaya Korea Provides IP Office to Olympus Korea Contact Center (22-Jun-2004)

Avaya announced that MetLife Mexico has implemented IP Telephony solutions from Avaya that enabled the company to reduce operating costs while improving employee productivity.MetLife Mexico Reduces Costs and Improves Customer Service with IP Telephony Solutions from Avaya (24-Jun-2004)

An increasing number of vacationing workers include laptop computers, cell phones and PDAs with their beach towels, sunscreen and paperbacks in order to stay in touch with office business.Office Holiday: Co-Workers, Clients Tag Along on Family Vacations (28-Jun-2004)

Avaya announced that it maintained its position as the leading enterprise converged telephony provider in Europe, the Middle East and Africa (EMEA) in the first quarter of 2004, according to a recent report by industry analyst firm Synergy.Avaya Extends Leadership in European Converged Telephony Market (29-Jun-2004)

Connect
with Avaya

Contact Avaya:

	1 866 GO-AVAYA
	How to Buy
	Find Locations

January

February

March

April

May

June

July

August

September

October

November

December