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Avaya Unveils UK Creative in Global Branding and Advertising Campaign

Reach Avaya - a higher plane of communication

For Immediate Release: 20-Mar-2003

GUILDFORD, UK

Avaya Inc. (NYSE: AV), a leading global provider of communications networks and services for businesses, today launched the UK phase of its global branding and advertising campaign. Targeted at boardroom level executives and IT/telecommunications decision-makers, the case study-based campaign is themed 'Reach a higher plane of communication'. It aims to highlight how Avaya improves business through (Internet Protocol) IP telephony and technology applications that make communication easier. The campaign complements Avaya's sponsorship of the 2002 FIFA World Cup(TM), the FIFA Women's World Cup 2003 and the 2006 FIFA World Cup(TM) tournaments. The sponsorship aims to increase understanding of the company's brand by demonstrating the benefits of converged communication technologies.*

The campaign is rolling out in the UK from the end of March and will build an understanding of Avaya's capabilities across its key sectors. These sectors include IP Telephony, Contact Centers and Services that deliver converged communication to benefit businesses. IP telephony can help businesses reduce costs and enhance productivity through greater functionality and mobility. The branding and advertising campaign addresses the finance, retail, government and utilities sectors.

The campaign was created after extensive research amongst IT and telecoms decision-makers amongst existing and potential customers. The advertisements feature Alistair Barrie as the brand character for the campaign. Barrie has appeared at the Edinburgh Festival and as far afield as Ireland, Amsterdam, Sydney and Melbourne. Also, the advertisements use customer case studies such as BUPA International, the world leader in international health and care. They will appear in national and trade print press, as well as online media for the remainder of 2003.

Commenting on the campaign, Tanya Steele, Avaya marketing director for UK, Ireland and Northern Europe says: "We wanted a creative advertising campaign that not only created awareness of the Avaya brand but developed understanding of how the company's communications technologies such as IP Telephony, can help businesses. We urge businesses to use Avaya technology and services to reach a 'higher plane' — where they can realise the full potential of their communications networks to achieve superior business results."

The themes of this advertising campaign will be extended across Europe, the Middle East and Africa in the form of an integrated branding campaign including: public relations; direct marketing and business partner marketing activities.

Notes to Editors
You can see the branding and advertising campaign at: www.avaya.co.uk/ads
Photography is available on request.

*Avaya's FIFA World Cup(TM) Sponsorship
Avaya implemented one of the world's largest converged telephony and IT networks for the 2002 FIFA World Cup(TM) in Korea and Japan. Tens of thousands of journalists, players, volunteers and other participants used the Internet Protocol (IP) network to communicate between tournament sites and worldwide. This reduced FIFA's telephone bill and networking costs by an estimated $200,000 over the month-long event.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses around the world, including 90 percent of the Fortune 500. A world leader in secure and reliable Internet Protocol (IP) telephony systems, communications software applications and services, Avaya is driving the convergence of voice and data applications across IT networks enabling businesses large and small to leverage existing and new networks to enhance value, improve productivity and gain competitive advantage. For more information visit the Avaya Web site:http://www.avaya.com

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with Avaya
For More Information:

Daniel Bausor
Avaya
+44 (0) 1483 308992
Daniel Bausor

Gemma Priscott
Firefly Communications
+44 (0) 20 7386 4842
Gemma Priscott
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