For Immediate Release: 10-Feb-2003
CARSLBAD, CALIF., USSalient Networks, Inc. announced today that it has been named a
Platinum BusinessPartner by Avaya Inc. (NYSE:AV) a leading global
provider of communications networks and services for
businesses. The Platinum certification, the highest Avaya offers, is an
industry-recognized designation that indicates Salient Networks has
met a series of rigorous criteria to ensure superior technical
competency and to deliver best-in-class customer service and
support as measured by an independent survey organization. Salient Networks sells Avaya communications systems, design and
implementation services to businesses across the United States. "Avaya's Platinum certification of Salient Networks is a
testament to the expertise and dedication our employees offer to
our customers," says Mac Clarke, CEO of Salient Networks. "Only a
select few Avaya BusinessPartners are worthy of such a prestigious
accreditation, which means Salient Networks has proven itself to
offer the highest quality service and support available. Platinum
certification places us among the most qualified and knowledgeable
communications providers in the industry, and this is a goal that
we strive for every day at Salient Networks." The Avaya BusinessPartner certification program has three levels
of distinction Silver, Gold and Platinum. For Salient Networks to
achieve the Platinum rating, the company had to meet specific
customer service and performance criteria that included: - Customer satisfaction ratings of 85 percent or
higher;
- Certified employees who have completed courses and
passed a rigorous exam to earn the designation "Avaya Certified
Specialist." Avaya has one of the industry's leading programs to
certify technical professions in converged voice and data networks
and applications, including IP telephony.
Of the 1,100 Avaya BusinessPartners in the U.S. who are eligible
to participate in Avaya's certification program for 2003, 90 have
achieved certification, but only eight including Salient Networks
have achieved a Platinum designation. Salient Networks has consistently received top honors from
Avaya, including the 2001 National BusinessPartner of the Year
award, the 2001 Alti Award for Superior Growth, and a seat on the
BusinessPartner Council. "Salient Networks is a tremendously valued BusinessPartner,"
said Susan Bailey, vice president, Americas, Global Accounts,
Channels and Alliances, Avaya. "They are committed to the
continuous development of their support and technical expertise, as
well as the consistent delivery of superior customer service. The
level of commitment that our certified BusinessPartners demonstrate
is key to our mutual success in all of the market segments we
serve." About Salient Networks
Salient Networks, Inc. is a communication systems integrator and
reseller that specializes in the design, implementation, and
support of strategic, integrated communication solutions. Salient
Networks supports Fortune 1000 as well as small- to medium-sized
enterprise customers in need of converged communications solutions
and applications. The company's solutions include voice and unified
messaging, traditional call processing and VoIP, comprehensive
network design and implementation, and a suite of other IP-based
communications technologies. With Salient Networks, businesses can expect to get a modern,
scalable and cost effective communications infrastructure that lets
allows them to work more productively. The company is privately
held and headquartered in San Diego, California. To contact Salient
Networks, go to www.salientnetworks.com
or call 1-800-434-2577. About Avaya
Avaya Inc. designs, builds and manages communications networks for
more than 1 million businesses worldwide, including 90 percent of
the FORTUNE 500®. Focused on businesses large to small, Avaya is a
world leader in secure and reliable Internet Protocol (IP)
telephony systems and communications software applications and
services. Driving the convergence of voice and data communications with
business applications and distinguished by comprehensive
worldwide services Avaya helps customers leverage existing and
new networks to achieve superior business results. For more
information visit the Avaya Web site: http://www.avaya.com | 
