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Avaya Awards "Business Partner of the Year" Honor To Eight Top-Performing Resellers

Suppliers meet company's highest criteria in sales objectives, innovation, commitment to customer service, industry leadership

For Immediate Release: 20-Jan-2003

BASKING RIDGE, N.J., US

Avaya Inc. (NYSE:AV) a leading global provider of communications networks and services for businesses, gave its annual "Alti Award" to eight of its top resellers in North America.

The "Alti" — derived from the Latin word "altus," which means "high" — distinguishes those Avaya BusinessPartners which exceed expectations set by their enterprise customers and Avaya. This year's Alti Award winners are either a Gold or Platinum certified Avaya BusinessPartner — the company's two highest levels of certification. Gold and Platinum Avaya BusinessPartners must meet Avaya's most rigorous criteria requirements in converged voice and data training for their technical experts, and customer satisfaction.

Carousel Industries (Platinum BusinessPartner, Charlestown, Rhode Island), Cincinnati Bell (Platinum Business Partner, Cincinnati, Ohio), Combest, Inc. (Gold BusinessPartner, Atlanta, Georgia), Cross Telecom Inc. (Gold BusinessPartner, Eden Prairie Minnesota), Empire Technologies (Gold BusinessPartner, Freehold, New Jersey), North American Communications Resource (Platinum BusinessPartner, Eagan, Minnesota), Universal Solutions (Gold BusinessPartner, Jackson, Mississippi), and Spenser Communications (Gold BusinessPartner, Irwindale, California) received their awards at the Avaya sales conference held in November, 2002.

"The Alti Award winners have achieved high levels of Avaya Certification due to their significant investments in their people's expertise in providing technological support and service to their customers," said Jan Burton, vice president, Global Strategy and Distribution. "As a result, they've had impressive growth, and they are well positioned to work with our mutual customers, empowering enterprises to use the capabilities of today's sophisticated voice and data communication networks to meet their business needs."

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services -Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com

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Barbara Burgess
Avaya
+908-953-3348
Barbara Burgess
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