2001 Press Releases

2001 Press Releases

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January

Avaya Inc. announced it has agreed to acquire VPNet Technologies, Inc., a privately held developer of virtual private network (VPN) solutions and devices for approximately $120 million in cash.Avaya Agrees to Acquire VPNet Technologies, Inc. (08-Jan-2001)

Avaya (NSYE: AV) today announced details of its reseller agreement with Computer Instruments, Inc., a member of the Avaya CRM Solutions Alliance Network. Under the terms of the agreement, Avaya's direct sales force and BusinessPartner reseller channel can offer e-IVR¢, Computer Instruments' newest voice response solution that combines the power of the Web with interactive voice response (IVR) technology. e-IVR is designed for small to mid-sized contact centers and will be available for Avaya MERLIN Magix¢, PARTNER® ACS, and DEFINITY® communication systems. The e-IVR solution will also be available for non-Avaya systems.Avaya Announces Reseller Agreement With Computer Instruments (08-Jan-2001)

Avaya (NYSE:AV) today announced that it has added nine new members to its CRM Solutions Alliance Network for application and technology providers and systems integrators.Avaya Broadens CRM Portfolio by Adding Nine New Members to CRM Solutions Alliance Network (10-Jan-2001)

Avaya Inc., a global leader in enterprise communications solutions, today announced that Patrick Lelorieux has been named President, Europe, Middle East and Africa (EMEA), effective January 15, 2001.Avaya Names Patrick Lelorieux as EMEA President (15-Jan-2001)

Avaya (NYSE:AV) today announced that a broad range of its customer relationship management solutions (CRM) have been installed by Spalding Sports Worldwide. The new technology helps make it easier for Spalding's customers do business with the leading sporting goods company, improves contact center resource management and lowers network costs.Spalding Selects Avaya As "Official" Supplier of CRM Solutions (15-Jan-2001)

Avaya (NYSE: AV) today announced it has completed the installation of a $4.1 million communications solution for Newport News Shipbuilding (NNS). NNS is the United States' only builder of nuclear-powered aircraft carriers and one of two companies in the country that builds nuclear-powered submarines.Avaya Designs and Builds $4.1 Million Communications Solution for Newport News Shipbuilding (16-Jan-2001)

Avaya (NYSE:AV) today announced it is offering businesses a "convergence kit" that contains everything they need to begin enjoying the benefits of no-compromise voice and data communications over a single Internet Protocol (IP) network.Avaya Introduces a Turnkey Convergence Kit to Ease Entry Into Telephone Over IP (22-Jan-2001)

Now that students are back in classes at the University of Miami, they don't have to rush to seek out a spot at the busy library computer lab to do research. The UM campus is going wireless thanks to a wireless network from Avaya (NYSE:AV) that will allow anyone with a laptop and a special network card to surf the Web inside and outdoors, without plugging into a phone line. Because network access won't be tied to cables or workstations, this "wireless cloud" will give students increased access to learning tools and information.UM Goes Wireless (22-Jan-2001)

Call Center & CRM Solutions Conference & Expo 2001 " Avaya (NYSE:AV) and SITEL (NYSE:SWW) today announced that SITEL, one of the world's leading contact center experts supporting Customer Relationship Management (CRM) solutions, has selected Avaya as its platform of choice for communications solutions. The three-year deal will allow SITEL to build a highly reliable converged network infrastructure based on Avaya's CRM Solutions and to offer its customers the industry's most sophisticated capability for multimedia customer contact.SITEL Selects Avaya As Platform of Choice and Enters Alliance Agreement to Offer Customer Relationship Management Solutions (23-Jan-2001)

Avaya Inc. (NYSE:AV) today announced an agreement to supply $30 million in copper cable to Florida-based TSI, a leading provider of central office cable assemblies to telephone companies and equipment manufacturers. Under terms of the one-year contract, Avaya will provide TSI with over 150 million feet of cable from its Connectivity Solutions portfolio " nearly doubling the previous year's order.Avaya Signs $30 Million Agreement to Supply Cabling to TSI (25-Jan-2001)

Avaya Inc. (NYSE:AV), a global leader in business communications systems, including Customer Relationship Management (CRM) technology, today announced it has won a contract to design and install an advanced communications solution for British Sky Broadcasting's (BSkyB) customer contact centres in Livingston and Dunfermline, Scotland. The deal follows BSkyB's announcement last year that it would lead innovation in customer service by investing approximately US$80 million to upgrade its customer contact facilities with state-of-the-art technology and processes.BSkyB Chooses Avaya Solution for Advanced Customer Contact Centres (25-Jan-2001)

AmeriNet, Inc., the nation's largest membership-based health care group purchasing organization (GPO), has signed a three-year agreement with Avaya (NYSE: AV) for Avaya's total communications portfolio, including its Health eCare¢ Communications Solutions and Services designed especially for health care industry needs.AmeriNet Signs Agreement With Avaya for Communications Services, Solutions (25-Jan-2001)

Avaya Inc. (NYSE:AV) today invited investors and others to listen to its quarterly earnings conference call to be broadcast live over the Internet on Wednesday, January 31, 2001 at 9:00 a.m. EST.Avaya Inc. to Host Webcast on First Quarter Earnings (27-Jan-2001)

Avaya, Inc. (NYSE:AV), a global leader in business communications, solutions and services, today introduced its top-of-the-line data switch for businesses' converged voice/data/video networks.Avaya's Data Routing Switch for Next Generation Networks Ensures Businesses' Converged Networks Are Fast, Reliable (29-Jan-2001)

Avaya, Inc. (NYSE:AV), a global leader in business communications, solutions and services, today announced two new products to help ensure businesses' converged voice/data/video networks " the networks that keep their companies up and running " are fast, reliable, and efficient.Avaya's New Data Products Strengthen Offerings For Businesses' Converged Voice/Data/Video Networks (29-Jan-2001)

Avaya, Inc. (NYSE:AV), a global leader in business communications, solutions and services, today introduced the most advanced, intuitive tool " CajunRules¢ Policy Manager 2.0 " that helps businesses manage the policy-related strategy of their network operations and the traffic on it " all from a single user interface.Avaya's Network Policy Manager Software Enables Enterprises to Match Network Operations to Business Needs (29-Jan-2001)

Avaya (NYSE:AV), a global leader in business communications solutions and services, today announced a 4-year, multimillion dollar outsourcing agreement with SBC Communications Inc. (NYSE:SBC) " one of the world's largest communications service providers " to supply comprehensive management of voice messaging services for residential and business customers in SBC's Ameritech region.Avaya Wins Multimillion Dollar Contract To Manage Ameritech Voice Messaging Services (30-Jan-2001)

Avaya Inc. (NYSE: AV) today said for the first fiscal quarter ended December 31, 2000, net income from ongoing operations was $51 million or 16 cents a share on a diluted basis,* excluding one-time and start-up expenses associated with the company's spin-off from Lucent Technologies. This compares with $67 million or 24 cents a diluted share in the year ago quarter. (See note for definition of ongoing operations.)Avaya Announces First Fiscal Quarter 2001 Results: Reports Significant Restructuring Progress (31-Jan-2001)

February

Avaya Inc. (NYSE: AV), a global leader in business communications solutions and services, and Pebble Beach Company, owner and operator of the world-class Pebble Beach Resorts, today announced a three-year marketing agreement that establishes Avaya as a brand partner and the Official Networking and eCommunications Company of Pebble Beach Resorts.Avaya and Pebble Beach Form Brand Alliance (01-Feb-2001)

Avaya Inc. (NYSE:AV), a global leader in business communications systems, including converged voice and data networks, today announced that it has sold its EuroGeneris business, offering small enterprise communications systems, to e-generis S.A., a newly formed affiliate of the French holding company Barladie S.A., which is made up of private investors.Avaya Sells Its EuroGeneris Business To e-generis S.A. (02-Feb-2001)

Avaya (NYSE:AV), a global leader in business communications solutions and services, today announced a Solutions Development Program (SDP) to support third-party vendors in designing hardware and software applications for its communications products. Members of SDP will develop networking and communications applications for Avaya's open, standards-based, multi-service switching platforms.Avaya Brings Third-Party Applications To Its Open, Multi-Service Communications Systems (06-Feb-2001)

Avaya Inc. (NYSE:AV), a global leader in business communications solutions and services, today announced details of a lecture to be hosted in the New Theatre at the London School of Economics at Houghton Street, off Aldwych today at 7.30pm.Avaya Launches The 'Avaya Award' In Partnership With Demos, The Leading UK Think Tank (08-Feb-2001)

Strengthening its European presence, Avaya Inc. (NYSE:AV), a global leader in business communications solutions and services, today announced plans to establish a new state-of-the-art headquarters for the UK and Ireland at Cathedral Hill in Guildford, Surrey.Avaya Strengthens European Presence With New UK and Ireland Headquarters (12-Feb-2001)

Avaya (NYSE:AV), a global leader in business communications solutions and services, today announced an innovative service offering and new and enhanced applications for its award-winning Enterprise-Class Internet Protocol Solutions (ECLIPS) portfolio of IP Telephony and Multi-Service Networking products, applications and services. The company said it is continuing to help businesses extend their ability to reach " and be reached by " customers and colleagues.Avaya Extends Business Customers' Reach With Enterprise-Class Internet Protocol Applications (13-Feb-2001)

BASKING RIDGE, N.J. " Avaya Inc., (NYSE: AV) a global leader in business communications solutions and services, today said it has completed its previously announced acquisition of VPNet Technologies, Inc., a privately held developer of virtual private network (VPN) solutions and devices.Avaya Inc. Completes Acquisition of VPNet Technologies (14-Feb-2001)

Avaya Inc. (NYSE: AV), a global leader in business communications solutions and services, today announced an agreement to outsource most of the manufacturing of its communications systems and software to Toronto-based Celestica Inc. (NYSE: TSE: CLS), a global leader in the electronics manufacturing services industry. The move will allow Avaya to reduce inventories, fixed costs and capital expenditures while continuing to invest in next generation enterprise solutions and services, the company said.Avaya Agrees To Outsource Most Manufacturing To Celestica As Part of Avaya's Overall Restructuring Plan (20-Feb-2001)

Quintus Corporation today announced that it has entered into an agreement with Avaya Inc. (NYSE: AV), a global leader in business communications solutions and services, in which Avaya will acquire substantially all of Quintus' assets for $30 million in cash and assume certain of Quintus' liabilities up to an additional $30 million.Quintus Announces Purchase Agreement With Avaya (22-Feb-2001)

Avaya, (NYSE:AV), a global leader in business communications solutions and services, and Siebel Systems Inc. (Nasdaq: SEBL), the world's leading provider of eBusiness applications software, are holding the Customer Focused eBusiness Seminar Series 2001 to unveil innovative eBusiness solutions that can help companies improve customer service and drive revenues. These seminars are being held in 13 cities across ten European countries.Avaya and Siebel Systems Reveal Business Benefits of Customer Focused eBusiness Solutions (28-Feb-2001)

March

Avaya Inc. (NYSE:AV), a global leader in business communications solutions and services, today announced the iPatch¢ monitoring system; an intelligent system that broadens cable network management monitoring capabilities. The iPatch system gives real-time status of voice and data port connections, and speeds and improves accuracy of patch cord installations.Avaya Introduces iPatch¢ System; Solution Helps Speed and Improve Accuracy in Voice and Data Cable Network Management (06-Mar-2001)

Avaya (NYSE:AV), a global leader in business communications solutions and services, today announced it has reached an agreement with Peru's Minera Yanacocha SRL, Latin America's largest gold mining operation, to deploy IP telephony solutions.Avaya In Agreement With Peruvian Gold Mining Company For Deployment Of IP Telephony Solution (06-Mar-2001)

Avaya Inc.said it further strengthened its portfolio of data networking products by acquiring some data networking products from Cyber IQ Systems, which is based in San Jose, California.Avaya Acquires Certain Cyber IQ Systems Assets To Offer Additional Data Networking Solutions for Businesses (07-Mar-2001)

Avaya (NYSE:AV) today announced that it will expand its current reseller network for its award-winning Enterprise-Class IP Solutions product portfolio in order to accelerate distribution of the company's converged voice and data products for mid-sized companies.Avaya Expands Distribution Channel to Accelerate Sales of Convergence Products (12-Mar-2001)

Avaya Inc., (NYSE: AV) a global leader in business communications solutions and services, has won a deal to provide data networking systems for the State Electric Power Control Center in China.Avaya Wins Data Networking Deal With State Electric Power Control Center (19-Mar-2001)

Avaya (NYSE:AV), a global leader in communications systems and services, and Cambridge Technology Partners (CTP), a global eSolutions provider, today announced a collaborative agreement to jointly market and sell e-Business solutions and services to potential customers throughout the Caribbean and Latin America region.Avaya and Cambridge Technology Partners Sign Collaboration Agreement to Sell eBusiness Systems and Services in the Caribbean and Latin America Region (20-Mar-2001)

Avaya, (NYSE: AV), a global leader in business communications solutions and services, today announced that Vic Langford will join the company to lead its worldwide efforts in the development of unified communication solutions. Langford joins Avaya as vice president, Unified Communication Solutions. Based in Milpitas, Calif., he will be responsible for developing and executing the unified communication strategy for the company on a global basis and will serve as a member of Avaya's Executive Council.Avaya Names Vic Langford to Lead Unified Communication Solutions (20-Mar-2001)

Avaya, (NYSE:AV) a global leader in business communications solutions and services, today expressed its confidence that Europe will represent a high growth market for enterprise IP telephony and outlined its strategy to further drive this developing market. At the same time, Avaya announced two new IP telephony implementations in Germany and The Netherlands. The company said the contrasting wins demonstrate the success of its strategy which enables businesses to adopt the new applications-rich technology at a pace that suits them, while offering the reliability, functionality, security and quality associated with traditional PBX systems.Avaya Sees Accelerating IP Telephony Market (21-Mar-2001)

Avaya (NYSE:AV), a global leader in business communications solutions and services, today announced two new customer implementations that demonstrate the success of its multi-faceted approach to building IP telephony systems. These installations are with the systems integrator, MasterBit, based in Germany and LAN communications specialist, LAN-Alyst from the Netherlands.Two New European IP Telephony Wins for Avaya (21-Mar-2001)

Avaya Labs announced today it is releasing Libsafe¢ 2.0, an enhanced version of its free security software for the popular Linux operating system. Libsafe version 2.0 adds the ability to protect against security attacks that exploit "format string" vulnerabilities in software, including programs that are widely deployed as part of the Internet infrastructure.Avaya Labs Releases Free Linux Security Software to Battle Hacker Attacks in Programs and Web Sites (21-Mar-2001)

Avaya, a leading global provider of business communications systems and services, announced that Minacs Worldwide has selected Avaya's call centre solutions as its standard platform for delivering multimedia, integrated call centres to organizations worldwide.Minacs Worldwide Standardizes Its Call Centre Offers on Avaya's Integrated Multimedia Call Centre Solutions (27-Mar-2001)

Avaya (NYSE: AV), a global leader in business communications solutions and services, today announced that it has signed a deal to supply Nissan Mexicana, one of the largest manufacturers of automobiles in Latin America, with its data networking solutions.Avaya Signs Deal With Nissan Mexicana for Data Network (29-Mar-2001)

April

Avaya (NYSE: AV), a global leader in business communications solutions and services, today announced that it has completed its asset purchase agreement with Quintus Corporation. This acquisition strengthens Avaya's presence in the customer relationship management (CRM) market by enabling the world's leading provider of solutions for call centers to provide a broad, multi-vendor, multi-platform portfolio of software solutions.Avaya Completes Asset Purchase Agreement with Quintus Corporation (12-Apr-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, today announced that small businesses now can enjoy fast, always-on Internet service and the benefits of converged voice and data networking with the latest version of Avaya's industry-leading PARTNER® Advanced Communication System (ACS).Avaya Brings Voice-over-DSL to Small Businesses (16-Apr-2001)

Avaya Inc. (NYSE: AV), a global leader in corporate networking solutions and services, today announced a two-year, $30 million agreement with News Corporation (NWS, NWS.A) to provide comprehensive networking solutions that will be implemented throughout the company. News Corporation is a leading global media company, whose holdings include 20th Century Fox Films, the Fox Broadcasting Company and 23 owned-and-operated television stations, in addition to cable channels, newspapers, magazines and other media around the world. This agreement represents one of the single-largest implementations of network technology within the entertainment industry by Avaya.Avaya Wins $30 Million Contract to Provide Worldwide Communication Solutions for News Corporation (17-Apr-2001)

Avaya Inc. (NYSE:AV) today invited investors and others to listen to its quarterly earnings conference call to be broadcast live over the Internet on Thursday, April 26, 2001 at 9:00 a.m. EST.Avaya Inc. to Host Webcast on Second Fiscal Quarter Earnings (17-Apr-2001)

Avaya Inc. (NYSE: AV), a global leader in corporate networking solutions and services, today announced it has partnered with McGraw-Hill Lifetime Learning (MHLL), a leading provider of comprehensive e-learning solutions, to develop qualified Customer Relationship Management (CRM) focused training courseware for contact center agents. The two companies plan to establish a technology-based contact center training program and will work to establish the industry's first standardized courseware for industry-wide training of CRM agents.Avaya and McGraw-Hill Lifetime Learning Join Forces to Improve CRM Skills Designed to Drive Customer Satisfaction (18-Apr-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, has announced the appointment of John McCabe as Managing Director of Avaya Ireland Ltd. The company employs over 250 people in Ireland and offers voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling products and services.Avaya Ireland Announces New Managing Director (18-Apr-2001)

Avaya (NYSE: AV), a global leader in corporate networking solutions and services, has supplied a wireless network to the Orange County Convention Center (OCCC) in Orlando, Fla. that modernizes communications within the more than 4.1-million-square-foot facility and gives exhibitors the flexibility to roam all exhibit halls while remaining connected to the Internet.Avaya Solution for Orange County Convention Center Enables Exhibitors to go Wireless (23-Apr-2001)

Avaya Inc. (NYSE:AV) today said net income from ongoing operations for the second fiscal quarter ended March 31, 2001 was $78 million or 25 cents per share on a diluted basis*, excluding restructuring and acquisition-related costs. Net income for the year ago quarter was $37 million or 13 cents per diluted share. (See note for definition of ongoing operations.)Avaya More Than Doubles Net Income in Second Fiscal Quarter (26-Apr-2001)

Avaya, Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today unveiled its new BusinessPartner Program designed to invigorate the growth of its indirect channel in the South Pacific. Avaya's BusinessPartner Program aims to build a network of profitable business partners supporting voice solutions, networking infrastructure and applications, backed up with comprehensive service.Avaya South Pacific Launches New Business Partner Program to Strengthen Channel (26-Apr-2001)

Avaya Inc. (NYSE: AV), a global leader in corporate networking solutions and services, today launched its aggressive push into the Australian IT distribution and reseller channel, announcing the appointment of its first master distributor for both voice and data solutions in Australia.Avaya Launches Aggressive Channel Push With IPL Communication (26-Apr-2001)

Avaya, Inc. (NYSE: AV), a global leader in corporate networking solutions and services, today announced the appointment of Carlton Taya as director, Channels and Strategic Planning in Australia.Avaya Appoints Australian Director, Channel and Business Strategy (26-Apr-2001)

May

Poor 'hold music', or even worse none at all, has the potential to cause over half of callers to abandon calls to customer contact centres, according to Avaya (NYSE:AV), a global leader in corporate networking solutions and services. Faced with such a situation, 15 percent of all callers will not call back. However, there are strategies companies can take to help avoid this problem.Don't Play It Again, Sam (01-May-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services today introduced CajunView¢ 4.0, a new version of its suite of network management applications.Avaya Network Management Suite Empowers Businesses to Maximize Network Resources (07-May-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, and EZchip Technologies today announced an agreement to use EZchip's NP-1 network processor in Avaya's next generation of 10-Gigabit routing switches.Avaya Chooses EZchip's 10-Gigabit, 7-Layer Network Processor for its Next Generation Routing Switches (07-May-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, today announced upgrades to its Avaya Call Processing Software to increase capacities and functionality for customers using the company™s award-winning Enterprise-Class IP Solutions (ECLIPS) portfolio of telephony applications, multi-service network infrastructure and services. In addition, Avaya has compliance-tested software from Planet Associates to enhance network management, and from Desk Flex to offer business hoteling for visitors and virtual office workers.Avaya Enhances ECLIPS Portfolio to Help Businesses Grow Profitably (07-May-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced four new gigabit Ethernet networking solutions designed to support the needs of small to mid-sized businesses and remote or branch offices of larger companies.Avaya Announces New Multiservice Gigabit Ethernet Switches for Businesses' Converged Networks (07-May-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced two new content-aware switching solutions that optimize both eBusiness and communication resources for companies communicating with and conducting transactions over the Internet.Avaya Announces New Load Balancing Network Solution to Optimize Operations of eBusiness Infrastructure (07-May-2001)

Avaya, Inc. (NYSE: AV) a global leader in corporate networking solutions and services, today announced multiple solutions to meet businesses™ needs for intelligent networks.Avaya Introduces Multiple IP Hardware and Software Solutions For Convergence-Ready Enterprise Networks (07-May-2001)

Avaya Inc. (NYSE: AV), a global leader in corporate networking solutions and services, today announced the first phase of a remote maintenance and administration service that offers enhanced protection against unauthorized access to a business' data communications systems that share a common infrastructure with LAN (local area network)-connected IP telephony systems such as Avaya's Enterprise-Class IP Solutions (ECLIPS) portfolio and INTUITY¢ AUDIX® messaging platforms. It also provides protection for circuit-switched versions of Avaya's DEFINITY® Enterprise Communications Server and other communication servers.Avaya Unveils Faster, More Secure Internet-Based Remote Network Service Solution That Restricts Hackers (07-May-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, today announced a deal with Telia Denmark, one of the Nordic™s leading providers of communications services, that will provide Telia with valuable tools it can use to expand its communication offerings to large enterprises and small-to-medium sized businesses in Denmark.Avaya in Agreement With Telia to Supply Hosted Solutions for Customers in Denmark (08-May-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, today announced that Landis ICT Group will become a leading distributor of Avaya's offerings in IP telephony and multi-service infrastructure (data and wireless networking), targeting small-to-medium enterprises (SME), across Europe. This agreement covers distribution in France, the Netherlands, Germany, UK, Spain, Austria, Belgium and the Nordics.Avaya Names Landis As A Leading Distributor For Its Enterprise Class IP Solutions (09-May-2001)

Avaya, a global leader in corporate networking solutions and services, announced today the 'live' simultaneous launch of its Avaya Executive Briefing Centres in five cities across Asia Pacific " Singapore, Hong Kong, Beijing, Sydney and Tokyo. For the first time, true convergence technologies were demonstrated via a 'live' business network at Avaya's Asia Pacific Data Centre in Singapore that will eventually serve over 800 Avaya employees in Asia Pacific spanning 23 cities in 14 countries.Avaya Launches US$8 Million Executive Briefing Centres in Five Countries Across Asia Pacific (09-May-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, today announced that Steve Markman, 55, will join the Avaya senior leadership team in the newly created position of Vice President, Product Realization and Integrated Solutions, effective immediately. Markman will oversee Avaya™s customer-focused solutions and products, and will be based in Milpitas, Calif.Avaya Names Steve Markman to Newly Created Post (10-May-2001)

Unisys (NYSE: UIS) and Avaya (NYSE: AV), global leaders in e-business solutions and services, today announced an agreement for Unisys to sell Avaya's customer relationship management (CRM) solutions worldwide. As a result of the three-year deal, Avaya becomes a preferred provider to Unisys, which will incorporate Avaya's extensive industry-leading CRM products and services into tailored CRM solutions for Unisys customers.Unisys Teams with Avaya to Deliver Customer Relationship Management (CRM) Solutions and Services Worldwide (15-May-2001)

Avaya Inc. (NYSE: AV), a global leader in corporate networking solutions and services, today announced that Chile's state bank, Banco del Estado de Chile, will implement Avaya's customer relationship management (CRM) solutions as part of its strategy to provide customers with world-class service through multi-channel communications options " including Web-based, e-mail, fax and telephone.Chile's Banco Del Estado to Implement Web-Enabled Customer Service Strategy Using Avaya's CRM Solutions (15-May-2001)

Avaya (NYSE: AV), a global leader in corporate networking solutions and services, today announced that Microsoft Corporation will deploy Avaya's Unified Messenger 4.0 for Microsoft Exchange 2000 software within its enterprise. The enterprise agreement covers the entire Microsoft employee community.Microsoft Improves its Internal Productivity With Avaya's Unified Messenger (15-May-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, has announced its hosted unified messaging solution " a package of unified messaging communications software, hardware and services to help fast-growing next generation service providers (xSPs) expand their messaging services to their business customers.Avaya Launches Hosted Unified Messaging Solution for Next Generation Service Providers (16-May-2001)

Avaya Singapore, the Singapore operations of Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced the opening of its 12th office in the Asia-Pacific region, and the appointment of Mr Pham Quang Minh as Deputy Country Manager for its operations in Vietnam.Avaya Expands Into Emerging Markets, Appoints First Vietnamese Manager (22-May-2001)

Avaya Inc. (NYSE: AV), a global leader in corporate networking solutions and services, today announced it has provided some 180,000 feet " nearly 35 miles " of high-speed LAN (local area network) cable to the USS Missouri battleship for one of the most ambitious technology modernization projects ever made for a World War II battleship. Avaya's cables for the renowned ship, now a museum berthed in Hawaii's Pearl Harbor, will soon enable applications such as Internet-based distance learning classes to any location in the world, virtual video tours and digital information kiosks.Avaya Wires World War II Battleship USS Missouri With 21st Century Technology (24-May-2001)

June

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, today announced that it is using technology from SMART Modular Technologies, a wholly owned company of Solectron Corporation (NYSE:SLR), to enable Avaya™s Service Technicians and dealers to download system upgrades from the Internet for MERLIN MAGIX¢ Integrated System and PARTNER® ACS small- and mid-size business telephone systems.Avaya Provides System Upgrades Over the Web (04-Jun-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced that Commhub Solutions " one of Connecticut™s premier building local exchange carriers (BLEC) for voice and Internet applications in Fairfield and Westchester counties " will use Avaya™s hosted telephony solutions to deliver value-added telephony and data services to its customers Commhub is providing tenants with access to an OC-3 fiber facility, which delivers digital connectivity at up to 155 Mbps for a true broadband connection and a series of value added services on a hosted basis.Commhub Solutions Selects Avaya Inc. Hosted Solutions To Turn Property Into State-of-the-Art Facility For Building Tenants (05-Jun-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, has named Forouz Firoozi vice president of Service Provider Solutions, a newly-created role, and has named E. Dolores Johnson vice president of Hosted Solutions.Avaya Inc. Names Vice President of Service Provider Solutions and Vice President of Hosted Solutions (05-Jun-2001)

Avaya (NYSE: AV), a global leader in corporate networking solutions and services, and the Federation Internationale de Football Association (FIFA), today announced that Avaya has agreed to participate as an official corporate sponsor for the 2002 FIFA World Cup, the 2003 Women's World Cup and the 2006 FIFA World Cup championships. The announcement was made during news conferences in Seoul and Tokyo.Avaya Will Showcase Converged Communications Technology as Multi-Year FIFA World Cup™ Sponsor (07-Jun-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced that it has been selected by Horizon Blue Cross Blue Shield of New Jersey to supply an IP-enabled network solution that connects Horizon's headquarters and six contact centers into a unified, virtual operation. The solution gives Horizon a flexible path to converged communications and web-based service options to provide members and healthcare providers with world-class service anytime, anywhere.Horizon Blue Cross Blue Shield New Jersey Chooses Avaya for Comprehensive, IP-Enabled Communications Solution (12-Jun-2001)

Avaya Inc., (NYSE:AV) a global leader in corporate networking solutions and services, today said due to a widening slowdown in customer purchases in late May and early June, it expects ongoing revenues to decline four to six percent for the third fiscal quarter ending June 30, and earnings per share to approximately double compared to the third fiscal quarter of 2000. The company said it expects revenue for the fourth fiscal quarter to decline four to eight percent, and EPS to increase six-fold compared to the fourth fiscal quarter of 2000.Avaya Lowers 2001 Revenue Outlook (12-Jun-2001)

Avaya, a global leader in corporate networking solutions and services, announced that during the NATO Parliamentary conference held in late May in Vilnius, Lithuania, delegates were kept well informed of global security and defence developments by using Avaya's site-specific voice and wireless data infrastructure.Avaya Installs Voice and Wireless Data Communications at NATO Parliamentary Conference in Vilnius, Lithuania (18-Jun-2001)

Avaya Singapore, the Singapore operations of Avaya Inc. (NYSE:AV) " a global leader in corporate networking solutions and services, will showcase technologies that enable businesses to excel in the customer economy.Technologies for the Customer Economy (19-Jun-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced that SpectraLink Corporation (NASDAQ: SLNK), one of the leading manufacturers and suppliers of workplace wireless telephone systems, has joined Avaya's Global Solutions Development Program (SDP) to offer Avaya's customers SpectraLink's NetLink Wireless Telephone System¢ (NetLink WTS), a standards-based, in-building wireless telephony solution.SpectraLink Joins Avaya's Global Solutions Development Program to Voice-Enable Avaya Wireless LAN (19-Jun-2001)

Avaya Singapore, the Singapore operations of Avaya Inc. (NYSE:AV) - a global leader in corporate networking solutions and services, today announced that it had sealed a contract to supply the complete telecommunications infrastructure to Singapore's largest media group, Singapore Press Holdings Ltd (SPH).Avaya Clinches Contract for Telecommunications Infrastructure at New SPH HQ (22-Jun-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, today launched new web-based software aimed at providing small to medium-sized enterprises (SMEs) with a low-cost Internet Contact Centre capability. The software incorporates a computerised ˜Web Genie™ character, or ˜avatar™, that pops up on a computer screen to alert the business that someone is contacting them via their website and requesting immediate assistance. It then enables them to provide instant communication with the web visitor either by text chat or telephone.Avaya Genie Comes to the Rescue of Abandoned Shopping Trolleys (26-Jun-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced that it has been selected by QVC, Inc. to provide interactive voice response (IVR) systems to help the company expand and enhance the automated ordering component of its customer relationship management strategy. The agreement includes Gold Systems, Inc.'s Vonetix¢ product and applications that will match customer requests made through the IVR system with QVC databases and company information.QVC Selects Avaya Interactive Voice Response System to Expand and Enhance Automated Ordering Strategy (26-Jun-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced that it has been selected as the strategic supplier of multi-channel customer relationship management (CRM) solutions for Home Depot's new customer contact centers.Home Depot Selects Avaya for Multi-channel Customer Relationship Management Solutions (26-Jun-2001)

SITEL (NYSE:SWW), the world's leading contact center expert, and Avaya (NYSE:AV), a global leader in corporate networking solutions and services, today announced the opening of an executive briefing and demonstration center in SITEL's North American headquarters in Omaha. The center offers corporate decision makers a customer relationship management (CRM) design workshop with interactive demonstrations of CRM technologies presented by contact center experts.Sitel and Avaya Open Executive Briefing and Demonstration Center to Showcase Customer Relationship Management Solutions (26-Jun-2001)

July

Avaya Inc. (NYSE:AV), a global leader in corporate networking systems and services, today announced that Gigared, a communications and entertainment service provider in Argentina that will offer convergence services to the corporate and residential market, is deploying Avaya Enterprise Class IP Solutions (ECLIPS) in its internal network to converge its voice and data communications.Argentina's Gigared to Deploy Avaya IP Telephony Solution (03-Jul-2001)

Leading Provider of Communications Systems Installs First High-Technology Network on Iowa Wesleyan College CampusAvaya Helps Higher Education Get Wired (03-Jul-2001)

Agere Systems (NYSE: AGR.A), the world leader in communications semiconductors, and Avaya (NYSE:AV), a global leader in corporate networking solutions and services, today announced that they will provide wireless local area network (LAN) services to attendees of Go Mobile, a conference showcasing developments in the mobile communications industry. Go Mobile is being held at the Hilton Metropole in London from 2-4 July.Agere Systems and Avaya to Provide Advanced Wireless LAN Access to Go Mobile 2001 Attendees (03-Jul-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services and DCM, a leading Ireland-based systems integrator, recently announced a contract worth £150,000 with cigarette manufacturer Gallahers Dublin Ltd. to install a new Local Area Network (LAN).Gallahers Chooses Avaya and DCM for Communications Network Upgrade (10-Jul-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, has announced the appointment of Adam Grennan as Senior Network Consultant in the Data Pre-Sales Support Group for the UK and Ireland. John Kane has been appointed Business Manager " Channel Partners. The company employs over 220 people in Ireland and offers voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling products and services.New Appointments at Avaya Ireland (16-Jul-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, is introducing a new program designed to help service providers " including next generation service providers, or xSPs " bring new applications and services to their business customers.Avaya Offers Support Program to Help Service Providers Market New, Expanded Solutions to Business Customers (18-Jul-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced the appointment of Mark Leslie to its board of directors.Avaya Inc. Appoints Mark Leslie to Board of Directors (19-Jul-2001)

Avaya Inc., (NYSE:AV), a global leader in corporate networking solutions and services " including converged voice and data networks " and PowerDsine®, a leading developer and manufacturer of high-performance power solutions for the telecom and datacom industries, announced they are building an advanced switching system that delivers data and power over existing Ethernet networks and is based on open industry standards.Avaya and PowerDsine Building Advanced Switching System With Built-in Power for Local Area Networks (24-Jul-2001)

Avaya Inc., (NYSE: AV) a global leader in business communications solutions and services, today announced that Mount Sinai Hospital is using Avaya's DEFINITY® Wireless Business System to significantly reduce patient response time throughout the 18-floor health care facility.Mount Sinai Hospital Selects Avaya to Deliver Wireless Communications System (24-Jul-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced that its hub for ensuring system reliability is now live and is proactively monitoring enterprise network systems across Europe, Middle East and Africa (EMEA). Based in Budapest, this alarms facility is one in a series of four hubs of the Global Service Centres that will remotely provide efficient, proactive support, management and network security services for Avaya customers.Avaya First to Launch Dedicated, Proactive Remote Network Reliability Services Across Europe, Middle East, and Africa (24-Jul-2001)

Avaya Inc.(NYSE:AV), a global leader in corporate networking solutions and services, today announced that Avaya™s Global Services Centres (see separate release) are offering enhanced levels of support through Avaya™s Expert Systems¢ " a unique diagnostic algorithm that can remotely detect and analyse network and communication product alarms. Expert Systems can also remotely repair a variety of product failures.Unique Diagnostic Network Service Tool From Avaya Labs Helps Ensure Enterprise System Reliability (24-Jul-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, today announced a contract worth 400,000 pounds to provide two DEFINITY® communications servers and customer relationship management (CRM) software for North Yorkshire Police's two new state-of-the-art emergency control rooms.Dial 999 for Avaya! (25-Jul-2001)

Avaya Inc. (NYSE:AV) today said net income from ongoing operations for the third fiscal quarter ended June 30, 2001 was $67 million or 21 cents per share on a diluted basis*, excluding restructuring costs. Net income from ongoing operations more than doubled over the year ago quarter from $32 million or 11 cents per diluted share. (See note for definition of fiscal 2000 ongoing operations.)Avaya Accelerates Restructuring and More Than Doubles Ongoing Net Income to $67 Million in Third Fiscal Quarter (26-Jul-2001)

Malaysia Airlines has selected Avaya (NYSE: AV), a global leader in corporate networking solutions and services, to supply the technology driving its new call centre in Adelaide, Australia.Avaya Wins A$1.3 Million Contract to Supply Call Centre Solution for Malaysian Airlines (30-Jul-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions, today announced that global insurance company Royal & SunAlliance Insurance Group plc will deploy Avaya's Interaction Management solutions in Argentina as part of a customer relationship management (CRM) initiative to increase customer satisfaction and loyalty.Royal & SunAlliance Deploys Avaya's Multi-Channel Customer Relationship Management (CRM) Solutions in Argentina (30-Jul-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced that Robert Orr of Framingham, Mass. has been named Sales Vice President for New England.Avaya Names Framingham Resident as Sales Vice President for New England (30-Jul-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, has announced the appointment of Ursula Traynor and Roulf Bux as Channel Account Managers at Avaya Ireland Ltd. The company employs over 220 people in Ireland and offers voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling products and services.Avaya Ireland Appoints Two New Channel Account Managers (30-Jul-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, today announced the findings of a national survey. The survey was undertaken with Harte-Hanks, a marketing services company, and investigated customer service levels from ten of the UK's leading gas and electricity utility companies. Despite millions spent each year on promotions to attract customers, the research revealed that levels of customer service remain relatively poor.Mystery Shopper Exposes Poor Levels of Customer Service (30-Jul-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions, today announced the appointment of Garry Scarborough as marketing director, Avaya Asia Pacific with responsibility for Avaya's marketing programs across the region.Avaya Appoints Garry Scarborough As Asia Pacific Marketing Director (31-Jul-2001)

August

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today introduced INDeX CT Components, a new plug-and-play application that immediately identifies incoming calls and "pops-up" all the caller's relevant information on the computer screen of the person taking the call.Avaya's Computer Telephony Integration Advances SMEs 15 Seconds Closer To Improved Customer Service (01-Aug-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced it has completed the transaction to outsource the manufacture of its communications systems in France to Toronto-based Celestica Inc. (NYSE, TSE: CLS), a world leader in the electronics manufacturing services (EMS) industry, as part of its previously announced relationship with Celestica.Avaya Completes Transaction to Outsource Manufacturing in France to Celestica (02-Aug-2001)

Avaya announced that the latest innovations and developments in copper and fibre network connectivity for office cabling infrastructure will be revealed at its annual Avaya SYSTIMAX® Structured Connectivity Solutions Conference. Avaya's SYSTIMAX® Solutions Conference Reveals Network Connectivity Strategies for the eBusiness Era (06-Aug-2001)

Avaya Inc. (NYSE: AV), a global leader in corporate networking solutions and services, and the University of Colorado at Boulder today announced a joint research initiative to speed development of natural language speech recognition technology for self-paced training programs and other business applications. To fund this research, Avaya has donated $250,000 to the University's Center for Spoken Language Research (CSLR) and Alliance for Technology, Learning, and Society (ATLAS) initiative. The two university entities will work with local Avaya research and development experts in developing and testing new speech recognition technologies.Avaya and University of Colorado Announce Joint Research for Natural Language Speech Recognition Technology (06-Aug-2001)

Challenge - It was two weeks before the first England v Pakistan Test match at Marylebone Cricket Club's (Lord's Cricket Ground). Thousands of fans would be arriving at the ground to witness the momentous occasion, looking for souvenirs to purchase as a reminder of the day and as a testament to their favourite cricket heroes. A solution was required to provide connectivity to the six remote merchandise booths that allow credit card transactions to be undertaken.Howzat! Avaya Wireless LAN Scores at Lord's (16-Aug-2001)

The University of Tennessee's 26,000 students, professors and employees have campus-wide wireless, secure, high speed access to the Internet and university data networks with a new wireless system from Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services.University of Tennessee Using New Wireless System from Avaya to Help Students Make Technology Part of Everyday Lives (20-Aug-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, today announced that its network security products were certified by the U.S. government and independent laboratories and meet strict standards required by some of the most security-conscious customers " such as the U.S. government, and the financial industry.Avaya's Virtual Private Network Products Certified by U.S. Government and Independent Laboratories (21-Aug-2001)

Avaya Inc. (NYSE: AV), a global leader in corporate networking solutions and services, today announced that Michael Kiefer has joined the company as regional president, North American Sales.Avaya Names Michael Kiefer to Regional President Post (22-Aug-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate communications networking solutions and services, today announced a new security application for its portfolio of virtual private networks (VPNs).Avaya's Virtual Private Network Portfolio Designed To Protect Wireless Networks from Hackers' Attacks (27-Aug-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today introduced through the IP Networking Cassette, a significant enhancement to the networking capabilities of INDeX, Avaya's award-winning enterprise communications server for small-to-medium sized enterprises (SMEs). The IP Networking Cassette allows companies to seamlessly communicate between various disparate locations over virtual private networks (VPNs).Avaya's INDeX IP Networking Cassette Helps Companies Integrate Communications Across Disparate Locations (30-Aug-2001)

Avaya, a global leader in corporate networking solutions and services as well as an official partner of 2002 FIFA World Cup Korea Japan, will organize an 'Avaya Cup IT Soccer League' in Korea for those working in the IT industry.Avaya Korea Organizes 'Avaya Cup IT Soccer League' (31-Aug-2001)

September

Avaya Inc. (NYSE: AV) and IBM (NYSE: IBM) today announced an agreement to develop and provide joint solutions that will enable businesses and service providers to rapidly deploy new communications management, customer relationship management and contact center solutions.Avaya Teams with IBM to Develop Next-generation Communications Management and Customer Care Solutions (05-Sep-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate communications networking solutions and services, today announces the Avaya Wireless Access Point-3 (AP-3). It is designed to be ready to deliver the next generation of wireless LANs (5 GHz wireless) and all of the mobility and smooth operation of today's 2.4 GHz wireless.Avaya Provides Platform for Migration to 5GHz Wireless LANs (10-Sep-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, further strengthened its Enterprise Class Internet Protocol Solutions (ECLIPS) portfolio with the announcement today of enhancements to its industry-leading Avaya Call Processing Software. These enhancements, which include greater capacities for the Avaya IP600 and DEFINITY One¢ Communication Servers, will help customers solve their tough business communications problems.Avaya Adds Power and Flexibility to Its World-Class Call Processing Software (10-Sep-2001)

Avaya announced a new Internet Protocol (IP) telephone equipped with a full-color, touch-sensitive screen that clearly displays Web content, call status, directory data and other information.Avaya Unveils Full-Color, Large-Display Internet Protocol Screen Phone (10-Sep-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate communications networking solutions and services, has announced a 10 Gigabit Ethernet solution designed to help enterprises optimize their business by expanding their infrastructure bandwidth.Avaya's New 10 Gigabit Ethernet Solution Will Increase Bandwidth Performance Of Networks (10-Sep-2001)

Avaya (NYSE: AV), a global leader in corporate networking solutions and services, today announced its new BusinessPartner Program in Canada, designed to empower channel partners with data and voice convergence knowledge and skills to better meet the future needs of customers.New Avaya BusinessPartner Program Helps Channel Partners Meet Future Needs of Convergence Market (11-Sep-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, today announced a new converged voice and data communications solution that continues the company's commitment to small and mid-sized enterprises (SMEs), giving them the networking and communications applications " such as unified messaging, contact center services, and Internet Protocol (IP) telephony " that large companies are using to drive sales results and improve communications.Avaya Brings IP Telephony, Data Networking and Applications "All in One" To Small and Mid-Size Businesses Globally (11-Sep-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced a new contract with BTopenworld, BT's mass market Internet business, for its virtual private network (VPN) hardware, software and services. Avaya will provide virtual private networks to BTopenworld as part of its broadband Internet package aimed at small and medium-sized enterprises (SMEs) which use teleworking.Avaya Wins VPN Contract With BTopenworld For Its Broadband Teleworker Package (19-Sep-2001)

Barclays Global Investors (BGI), an innovative global investment firm with offices around the world, has signed an agreement with Avaya (NYSE: AV), a global leader in corporate networking solutions and services, to enable BGI's corporate network to support Internet Protocol (IP) communications.Barclays Global Investors Implements IP Network From Avaya, Advances Leadership Strategy in Financial Services Communications (25-Sep-2001)

October

Marking its first year as an independent company, Avaya (NYSE: AV), a global leader in corporate networking solutions and services, today announced a $500,000 contract to build a data infrastructure for CyberRoute, a leading Dutch Application Service Provider (ASP). The infrastructure will enable CyberRoute to become the first ASP in the Netherlands to provide a hosted version of Microsoft Office XP to businesses.Avaya Marks First Anniversary With Data Networking Deal Worth Half a Million Dollars With Dutch ASP, CyberRoute (01-Oct-2001)

Marking its first year as an independent company, Avaya Inc. (NYSE: AV), a global leader in corporate networking solutions and services, today announced completion of a $6 million communications system upgrade for the University of Colorado at Boulder. The upgrade brings together 100 buildings and 16,000 phone lines on a single campus-wide communications network.Avaya Marks First Anniversary with Completion of $6 Million Communications System for the University of Colorado at Boulder (01-Oct-2001)

Avaya Inc. (NYSE: AV), a global leader in corporate networking solutions and services, today announced its support for Siebel 7, the seventh major release of Siebel eBusiness Applications from Siebel Systems Inc., (Nasdaq: SEBL), the world's leading provider of eBusiness applications software. Avaya plans to offer integrated communications solutions for Siebel 7, expanding a longstanding Global Strategic Alliance between the two companies. Avaya and Siebel Systems currently offer integrated solutions and serve more than 50 joint corporate customers worldwide. The latest integrated solutions are now on display in Chicago at Siebel Worldwide User Week.Avaya to Support Siebel 7 (01-Oct-2001)

Avaya Inc., (NYSE:AV), a global leader in corporate networking solutions and services, today introduced Avaya Interaction Center for customer relationship management (CRM), a flexible software solution that enables businesses to intelligently evolve multi-platform call centers to multimedia, multi-site contact centers.Avaya Introduces Interaction Center for Customer Relationship Management (03-Oct-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate communications networking solutions and services, and Ingram Micro, the largest global wholesale provider of technology products and supply chain management services, today announced an agreement to distribute Avaya's data networking solutions in the Caribbean and Latin America.Avaya Names Ingram Micro to Distribute Data Networking Solutions in the Caribbean and Latin America (03-Oct-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, today announced that it has signed strategic alliance agreements with Unisys Australia and Touchbase. Avaya will add a new Direct Touch strategic alliance stream to its existing Business Partner program, moving all of its Australian business through alliance partners, effective 9 October 2001.Avaya Strikes Deal With Unisys and Touchbase To Strengthen Customer Relationships, Expand Reach and Broaden Skills Sets (04-Oct-2001)

Avaya Inc., a global leader in corporate networking solutions and services, today said that due primarily to continuing weak economic conditions, it expects fourth fiscal quarter revenues to be approximately 30 percent below the year-ago quarter. The company also said it expects to earn three to four cents a diluted share in the fourth fiscal quarter from ongoing operations, excluding restructuring charges.Avaya Lowers Fiscal Fourth Quarter Revenue and Earnings Per Share Outlook (09-Oct-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, has announced the appointment of Kevin Brady as Chief Operating Officer for its Europe, Middle East and Africa (EMEA) Sales Channel. Mr. Brady will have a direct reporting line to Avaya's EMEA President, Patrick Lelorieux and be based at the company's EMEA headquarters located in Waterloo, Belgium.Avaya Appoints New Chief Operating Officer for its Europe, Middle East and Africa Region (10-Oct-2001)

Avaya (NYSE:AV), global leader in corporate networking solutions and services, today announced it has named Laurent Pruvost as managing director for its Mexico operation, replacing Jorge Pérez Cantú, who resigned after successfully launching Avaya in the Mexican market.Avaya Names Laurent Pruvost as New Managing Director for Mexico (11-Oct-2001)

Avaya, (NYSE:AV) a global leader in corporate networking solutions and services, today announced an agreement with BT Retail, a division of British Telecommunications plc (BT), under which BT Retail will resell and support Avaya's range of DEFINITY® Enterprise Communications Servers and Unified Messaging software. The agreement, which symbolises a strengthening of the relationship between the two companies, will enhance further BT Retail's ability to serve the call centre market while extending Avaya's reach to many of BT Retail's large company, government and small and medium size enterprise (SME) customers in the UK.BT Retail to Supply Avaya's DEFINITY Enterprise Communications Server and Unified Messaging Software (11-Oct-2001)

Avaya (NYSE: AV), a global leader in corporate communications networking solutions and services, has announced the availability of its INDeX® Communication Server in the United Arab Emirates (UAE) via Seven Seas, an Avaya BusinessPartner. Targeted at mid-sized companies, Avaya's INDeX is capable of handling a range of voice, data, video conferencing and call centre requirements.Avaya's INDeX Communication Server Now Available in the United Arab Emirates Through Seven Seas (13-Oct-2001)

Avaya, a global leader in corporate networking solutions and services as well as an official partner of 2002 FIFA World Cup Korea Japan, will display the FIFA World Cup Trophy in Seoul, today.FIFA World Cup Trophy Comes to Seoul (14-Oct-2001)

Avaya (NYSE:AV), a global leader in corporate communications networking solutions and services, has awarded 'Silver' status accreditation to Future Technology for its continuing achievements as an Avaya BusinessPartner in the United Arab Emirates (UAE) and Qatar.Avaya's UAE and Qatar BusinessPartner, Future Technology, Achieves 'Silver' Status Accreditation (14-Oct-2001)

Avaya (NYSE: AV), a global leader in corporate communications networking solutions and services, has appointed its BusinessPartner, Libatel S.A.R.L., as a Value Added Reseller for Avaya's data networking solutions in Lebanon.Avaya Appoints Libatel as Value-Added Reseller for its Data Networking Solutions in Lebanon (21-Oct-2001)

Avaya (NYSE:AV), a global leader in corporate communications networking solutions and services, has appointed its BusinessPartner, Alamana Industries, as a Value Added Reseller for Avaya's data networking solutions in Kuwait.Avaya Appoints Alamana Industries as Value-Added Reseller for its Data Networking Solutions in Kuwait (21-Oct-2001)

Avaya (NYSE: AV), a global leader in corporate networking solutions and services, announced that an Avaya wireless networking solution has been installed at the Emirates Academy of Hospitality Management in Dubai, United Arab Emirates, through its BusinessPartner and Value Added Reseller, Telematics Networking & Communications. Students and faculty members can now enjoy high-speed wireless access from anywhere on the campus of the specialist institution which is focused on providing best practice techniques and hands-on experience in the hospitality management industry.Avaya Wireless Network Installed at Emirates Academy of Hospitality Management in Dubai via Telematics Networking & Communications (22-Oct-2001)

Avaya Inc. (NYSE: AV), a global leader in corporate networking solutions and services, today introduced a unified messaging solution that allows mobile workers to access voice messaging, Microsoft Exchange and Microsoft Outlook functions, such as e-mail, calendar and task list management, using conversational phrases from any phone.Avaya Delivers Unified Messaging Solution with Speech Access to E-Mail and Other Communications Tools From Any Phone (22-Oct-2001)

Avaya Inc. (NYSE: AV), a global leader in business communications solutions and services, today announced a Web-based provisioning system that allows telecom service providers and enterprises to remotely manage and maintain voice and data services, including Digital Subscriber Line (DSL) service.Avaya Web-based Provisioning System Enables Remote Management of Phone and DSL Services for Enterprises, Telecom Service Providers (23-Oct-2001)

Avaya and Accenture today announced a customer relationship management (CRM) alliance to deliver contact center business solutions to help enterprises increase operational efficiency, enhance and retain customer relationships and support revenue growth. Avaya is a global leader in corporate networking solutions and services and Accenture is the world's leading provider of management and technology consulting services and solutions.Avaya and Accenture Form Alliance To Provide Customer Relationship Management Systems For Enterprises (23-Oct-2001)

Avaya Inc. (NYSE:AV), a leading global provider of corporate communications networking solutions and services, today announced plans to commence a public offering of Liquid Yield Option¢ Notes, "LYONs¢," due 2021.Avaya Announces Public Offering of Liquid Yield Option Notes (24-Oct-2001)

Avaya Inc. (NYSE:AV), a leading global provider of corporate communications networking solutions and services, today said net income from ongoing operations for the fourth fiscal quarter ended September 30, 2001 was $18 million or 4 cents per share on a diluted basis*, excluding business restructuring and related charges. This compares to net income from ongoing operations of $20 million or 7 cents per diluted share in the year ago quarter. (See note for definition of fourth fiscal quarter 2000 ongoing operations.)Avaya Reports Fiscal Fourth Quarter And Fiscal 2001 Results (24-Oct-2001)

Avaya Inc. (NYSE:AV), a leading global provider of corporate communications networking solutions and services, today announced that it sold 20-year Liquid Yield Option¢ Notes, "LYONs¢."Avaya Sells $400 Million of 20-Year Liquid Yield Option Notes (26-Oct-2001)

Avaya Inc., (NYSE:AV), a global leader in corporate networking solutions and services has been awarded Power over LAN certification for its 4600 Series Internet Protocol (IP) Telephones. The certification was given by PowerDsine, a leading developer and manufacturer of high-performance power solutions for the telecom and datacom industries.Avaya's Internet Protocol Telephones Receive Power over Local Area Network Certification (29-Oct-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, has been selected to deploy campus-wide wireless network environments for two educational institutions " Iona College, a college located just outside the metropolitan New York City area, and the Katonah-Lewisboro School District, which includes the high school, middle school and four elementary schools in Westchester County, New York. Both new wireless local area network (LAN) infrastructures from Avaya give students secure access to the Internet, the schools' computer network and the library databases anytime and from any location across the campus.Thousands of Students at College, School District Using Avaya System for Campus-Wide Wireless Access to Information (29-Oct-2001)

Avaya (NYSE: AV), a global leader in corporate networking solutions and services, today announced that it had moved to strengthen further its BusinessPartner leveraged sales model by signing up Touchbase as a pan-European BusinessPartner. With presence in the UK, Ireland, France, Spain, Australia and New Zealand, plans to open in Germany early next year, and to further expand across Europe, Touchbase " which employs over 200 people " has become an increasingly valuable channel to sell and support Avaya's portfolio of converged voice and data, messaging and customer relationship management (CRM) solutions.Avaya Strengthens its Pan-European BusinessPartner Network with Touchbase (29-Oct-2001)

Avaya (NYSE: AV), a global leader in corporate networking solutions and services and a sponsor of the Federation Internationale de Football Association (FIFA) World Cup, said today it has begun the detailed site inspections and engineering required to build a converged voice and data network for the 2002 FIFA World Cup, to be held next June in Korea and Japan.Avaya Begins Work on Network Infrastructure for 2002 FIFA World Cup™ (30-Oct-2001)

Avaya Inc. (NYSE: AV), a global leader in networking solutions and services, and Accenture (NYSE: ACN) today announced a multi-year outsourcing agreement under which Accenture will provide end-to-end learning services, including web-based e-learning and classroom-based training, to Avaya employees, customers and BusinessPartners.Avaya Signs Multi-year Outsourcing Agreement with Accenture to Provide Learning Services for Avaya Employees, Customers and BusinessPartners (30-Oct-2001)

November

Avaya (NYSE:AV), a global leader in corporate networking solutions and services today introduced its next generation voice and data networks " MultiService Networking Infrastructure (MSNI) solutions including 10 Gigabit Ethernet technology, wireless infrastructure, IP Telephony and Virtual Private Network (VPN) solutions for the local market.Avaya Unleashes the Power of Convergence for the Customer Economy with Avaya MultiService Networking Infrastructure (02-Nov-2001)

Avaya (NYSE: AV), global leader in corporate networking solutions and services, today announced that KPN Belgium's new Cyber Centre, a five-star environment for hosting and housing connections to KPN's fibre optic network, is using Avaya IP telephony and data networking solutions to power its internal communications system. As a result, the Cyber Centre is able to achieve a 99.999 percent, or five-nines, level of reliability, which is typically only offered through traditional voice networks.Avaya IP Solution Powers KPN Belgium's New Cyber Centre (05-Nov-2001)

McGraw-Hill Lifetime Learning (MHLL), a leading provider of e-learning solutions for the corporate training market, and Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced the availability of "Customer Relationship Management," the first course in an extensive e-learning curriculum designed to enhance business performance, improve customer loyalty and lower staff turnover for customer contact centers.McGraw-Hill Lifetime Learning and Avaya Launch "Customer Relationship Management" To Help Organizations Train, Retain and Motivate Customer Care Staff (05-Nov-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced the results of a survey aimed at understanding factors behind the high turnover of customer service agents working in contact centers. The survey of 67 companies from around the globe found that the lack of a career path, training and professional development are among the top reasons why agents leave their positions.Keeping Them Coming Back: Career Path and Training Can Help Companies Reduce Turnover in Contact Center Staff, According to Avaya/McGraw-Hill Lifetime Learning Survey (05-Nov-2001)

Avaya Inc., (NYSE: AV) a global leader in business communications solutions and services, today announced the Department of Computing and Information Science at Queen's University is using Avaya¢ Collaborative Video to create the first, virtual integrated operating room with Kingston General Hospital.Queens University Using Avaya Collaborative Video To Develop Tools for Computer-Aided Orthopedic Surgery (05-Nov-2001)

Avaya Inc. (NYSE: AV), a global leader in corporate networking solutions and services, today announced a software application that lets callers control the dialing on their Avaya Internet Protocol (IP) telephones over an infrared link using a personal digital assistant (PDA) running the Palm* operating system.New Software Application Turns Personal Digital Assistant Devices Into Dialers for Avaya Internet Protocol Telephones (06-Nov-2001)

Avaya (NYSE:AV), a global leader in corporate networking solutions and services today introduced its next generation voice and data networks " MultiService Networking Infrastructure (MSNI) solutions including 10 Gigabit Ethernet technology, wireless infrastructure, IP Telephony and Virtual Private Network (VPN) solutions for the local market.Avaya Unleashes the Power of Convergence for the Customer Economy with Avaya MultiService Networking Infrastructure (07-Nov-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, has announced the appointment of Dr TC Tan as a Distinguished Member of Technical Staff (DMTS) for its Europe, Middle East and Africa (EMEA) and Asia Pacific structured cabling business. As a leading authority on the structured cabling industry, Dr Tan will use his expertise to develop further Avaya's Connectivity Solutions business in these markets. Based in London, Dr Tan will report to Luc Adriaenssens, director of research and development for SYSTIMAX® Structured Connectivity Solutions at Avaya Labs in the US.Avaya Appoints Dr Tan as Distinguished Member of Technical Staff for its Connectivity Solutions Business (12-Nov-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced one of the largest deployments of a converged voice and data Internet Protocol (IP) system in Europe for N Brown. As the largest direct home shopping company in the UK, N Brown has sustained significant growth and has invested in an expansion programme with a new customer contact centre for over 1,000 staff. The new converged IP network will underpin this expansion and will support future business needs. The contract is expected to be implemented by April 2002 in conjunction with Call Centre Technology, one of Avaya's business partners.UK Leading Mail Order Company Goes For First Class Delivery Of Converged Voice & Data Infrastructure With Avaya (15-Nov-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate communications networking solutions and services and an official partner of the 2002 FIFA World Cup in Korea and Japan, will display the FIFA World Cup Trophy in Melbourne, today.FIFA World Cup™ Trophy Comes to Melbourne, Australia (20-Nov-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, has completed a project that will provide the two bridges that cross the River Severn with an integrated wireless voice over Internet protocol (VoIP) communications system based on Avaya's Alchemy communications server. The new system has improved communications at the crossings, which divide England and Wales, and will ensure there are open lines of communication to handle emergency or maintenance issues.Avaya Technology Bridges the Severn Divide (21-Nov-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, has announced the appointment of Steven Weeks as chief operating officer for the UK and Ireland. Weeks will be based at the company's UK and Ireland headquarters located in Guildford and will be responsible primarily for the implementation of Avaya's multi-channel strategy. He will report to Avaya's vice-president and general manager for the UK and Ireland, John Winchester. Weeks will take up his position with immediate effect.Avaya Appoints New Chief Operating Officer for UK and Ireland (27-Nov-2001)

Avaya announced that its SYSTIMAX® LazrSPEED Solution now guarantees Gigabit Ethernet transmission up to 1,000-meter distances. Longer transmission distances can allow customers to more than triple the Local Area Network (LAN) connectivity distances between campus buildings or high-speed data sharing clusters.Avaya's SYSTIMAX® LazrSPEED Solution More Than Triples Transmission Distances of High-Speed Ethernet Networks (27-Nov-2001)

Avaya announced the immediate availability of the industry's first limited-combustible (LC) cable to meet the TIA/EIA Category 6 (draft 9) and Underwriters Laboratories limited-combustible standards.Avaya Introduces First Category 6 Limited-Combustible Cable (27-Nov-2001)

Avaya announced that it has equipped Cable & Wireless' new contact centre in Manchester, in the north-west of England, with a converged voice and data communications system including Multimedia Contact Centre software, for use in the future. The new upgraded system is capable of integrating voice and data on a single network.Cable & Wireless Chooses Avaya's IP and CRM Contact Centre System (30-Nov-2001)

December

Avaya (NYSE: AV), a global leader in corporate networking solutions and services and a sponsor of the Federation Internationale de Football Association (FIFA) World Cup, provided the network infrastructure required for members of the international press to communicate the results of the final Draw Event held in Busan, Korea today to the rest of the world.Avaya Showcases Network Infrastructure for 2002 FIFA World Cup™ at Final Draw Event in Busan, Korea (01-Dec-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, announced an agreement with Ford Credit, a leading financing, insurance and leasing company in Mexico, for the deployment of Avaya Multi-Media Contact Center Solutions and Latin America's first advanced Self Service Solutions with natural language speech recognition (NLSR) in Spanish.Avaya Deploys Interactive Voice Response System With Natural Language Speech Recognition in Spanish for Ford Credit in Mexico (03-Dec-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced it has embarked upon a strategy to further develop the channel to become the primary route to market for Avaya's traditional contact centre, PBX, data and wireless networking solutions in Europe, the Middle East and Africa (EMEA).Avaya Accelerates and Strengthens Channel Strategy (04-Dec-2001)

Avaya Inc., (NYSE: AV) a global leader in corporate networking solutions and services, today announced that PeopleSupport, Inc., a customer relationship management services company, is expanding its contact center capability by integrating Avaya¢ IP Agent software into its existing Avaya Enterprise Class IP Solutions (ECLIPS) communications network.PeopleSupport Uses Avaya IP Agent Software to Increase Contact Center Capacity and Drive Customer Satisfaction (05-Dec-2001)

Avaya, a global leader in business communications solutions and services, announced today that the FSA Group " one of Canada's leading direct marketing companies that offers response, data, logistics and mailing services " chose a new network from Avaya to ensure its data-intensive operations can be handled quickly and reliably.FSA Group Chooses New Network From Avaya To Boost Speed, Reliability of Data-Intensive Operations (05-Dec-2001)

Avaya (NYSE: AV), a global leader in corporate networking solutions and services, today announced that it provided Slovenské telekomunikácie, a. s., (ST) a leading telecommunications provider in the Slovak Republic, a leading edge customer relationship management (CRM) solution for Slovenské Telekomunikácie's newly established call centre located in Ko¡ice, which was opened this month. The solution provided by Avaya will enable ST to significantly increase its overall call centre efficiency.Avaya Installs Customer Care Solution for Slovenské Telekomunikácie (11-Dec-2001)

Avaya (NYSE:AV), a global leader in corporate communications networking solutions and services, today announced that AXnet, headquartered in Lund, Sweden, will distribute Avaya's Wireless voice and data communications portfolio via its 600-strong reseller network. This includes Avaya's Wireless LAN, remote outdoor and indoor solutions.AXnet AB To Distribute Avaya's Wireless Portfolio In Sweden (11-Dec-2001)

Avaya (NYSE: AV), a global leader in corporate communications networking solutions and services, has announced that it has considerably strengthened its selling power across Europe, the Middle East and Africa (EMEA) in the enterprise wireless LAN (WLAN) market.Avaya Reinforces Distribution Model in Business Wireless Market Across Europe, the Middle East and Africa (13-Dec-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today reveals that telecommunications companies in the UK are demonstrating inconsistent levels of customer service and have few strategies in place to ensure the effective handling of enquiries over multiple communications channels such as phone, fax, email, web and post.Avaya Research Reveals That Telecommunications Companies in the UK Risk Losing Customers Due To Inconsistent Customer Service (13-Dec-2001)

Avaya (NYSE:AV), a global leader in corporate communications networking solutions and services, has announced the appointment of Mike Young as its new HR director for the UK, Ireland and Nordics. After 17 years in a variety of senior human resources (HR) roles at BT and its subsidiary companies including BTopenworld, BTCellnet and Yellow Pages, Young joins Avaya to drive its business transformation and employee development programmes across the region. These initiatives are strategic to Avaya's growth in Europe. Young replaces Fiona James who has been named as international resourcing director responsible for the identification and recruitment of the highest-quality skills in the EMEA and Asia-Pacific regions. Based at Avaya's new UK & Ireland headquarters in Guildford, Young will report to Stephanie Voquer, HR director for Europe, the Middle East and Africa.Avaya Recruits ex-BTopenworld HR Vice-president as New HR Director for UK, Ireland & Nordics (14-Dec-2001)

Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced that it is providing multimedia and virtual enterprise contact center solutions and services to Charter Communications (NSDQ:CHTR), the fourth-largest U.S. broadband and cable company, for new customer care centers nationwide.Charter Communications Selects Avaya Multimedia and Virtual Enterprise Contact Center Solutions for Customer Care Centers Nationwide (17-Dec-2001)

Avaya (NYSE:AV), a global leader in corporate communications networking solutions and services, today announced the appointment of Martin Wicks to the post of Director, IP Converged Communications for Europe, Middle East and Africa (EMEA). Mr. Wicks, based in Guildford, UK, will have primary responsibility for the region's sales activities for Avaya's Enterprise Class IP Solutions (ECLIPS), bringing reliability, scalability, voice quality, interoperability and application feature/functionality to the world of IP communications, for any company of any size, as well as its Multi Servicing Networking Infrastructure (MSNI) portfolio, which is made up of a comprehensive set of data networking solutions.Avaya Appoints New Director of IP Converged Communications for EMEA (20-Dec-2001)

The Korean operations of Avaya, a global leader in corporate networking solutions and services as well as an official partner of 2002 FIFA World Cup¢ Korea Japan, announced on December 29 that it launched a pilot wireless LAN service in downtown Chuncheon by introducing Avaya's wireless solution.Avaya Korea Provides Wireless LAN Solution to Chuncheon City (29-Dec-2001)

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