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Asia-Pacific Contact Centers Will Widen Lead in IP Adoption

Analyst predicts by 2008, 78 per cent of contact centers in the Asia Pacific, compared with 70 per cent in North America, will be IP-based, enabling enterprises to reduce costs, improve management processes, and offer better services

For immediate release: 18-Feb-2004

Avaya Inc. said a trend study by Frost & Sullivan shows that the Asia-Pacific, already leading in the global contact center market, is poised to increase its lead as more centers adopt IP (Internet Protocol)-based solutions to increase efficiency and effectiveness.

Avaya Inc. (NYSE:AV) a leading global provider of communications networks and services for businesses, today said a trend study by Frost & Sullivan shows that the Asia-Pacific, already leading in the global contact center market, is poised to increase its lead as more centers adopt IP (Internet Protocol)-based solutions to increase efficiency and effectiveness.

Contact centers in the Asia-Pacific are upgrading from traditional telephony systems to IP-based systems even faster than in North America, said Manoj Menon, Partner at Frost & Sullivan Asia Pacific.

Read the press release.

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