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Frost & Sullivan Report Names Avaya Global Market Leader in Outbound Dialing Systems

For immediate release: 09-Jul-2002

Avaya Inc. announced that Avaya™ Proactive Contact Management solutions have achieved global market leadership in outbound dialing communications for customer relationship management (CRM).

Avaya Inc., (NYSE:AV), a leading global provider of voice and data networks and applications to businesses, today announced that Avaya™ Proactive Contact Management solutions have achieved global market leadership in outbound dialing communications for customer relationship management (CRM). According to a report issued by industry analyst firm Frost & Sullivan, Avaya led in all geographic regions measured, including North America, Europe, Asia Pacific and Latin America, capturing 49 percent of the overall world market.

To see an executive summary of the Frost & Sullivan Outbound Dialing Market report, go to: http://www.enterprisecomm.frost.com

Read the press release.

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