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Avaya™ Interaction Center Achieves Top Performance Rating in META Group Report on Computer Telephony Integration

For immediate release: 26-Jun-2002

Avaya Inc. announced that Avaya™ Interaction Center achieved the top overall performance rating in the recently released METAspectrum evaluation of Computer Telephony Integration (CTI) application providers by industry analyst firm META Group.

Avaya Inc., (NYSE:AV), a leading global provider of voice and data networks and applications to businesses, today announced that Avaya™ Interaction Center achieved the top overall performance rating in the recently released METAspectrum evaluation of Computer Telephony Integration (CTI) application providers by industry analyst firm META Group.

Avaya Interaction Center is a major component of Avaya Multimedia Contact Center, a solution suite for customer relationship management (CRM). These solutions help businesses reduce sales and service gaps, leverage a framework for sharing customer information throughout the enterprise, and provide virtual resources to support inbound and outbound customer interactions across multiple communications channels. Release 6 of Avaya Interaction Center was announced on June 3, 2002.

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