Avaya™ Proactive Contact Management Solutions Wins Best of Show Award at Call Center & CRM Solutions Canada 2002Avaya Inc. announced its Avaya Proactive Contact Management Solutions won a Best of Show Award in the Voice Processing Product category at Call Center & CRM Solutions Canada 2002, an industry trade show held last week in Toronto. Avaya Inc., (NYSE:AV), a leading global provider of voice and data networks and applications to businesses, today announced its Avaya Proactive Contact Management Solutions won a Best of Show Award in the Voice Processing Product category at Call Center & CRM Solutions Canada 2002, an industry trade show held last week in Toronto. Contestants were judged on-site by an independent panel of call center and Customer Relationship Management (CRM) industry experts. The selection criteria emphasized innovation and quantifiable results, including end user return on investment (ROI), technology benefits, and customer service features. Read the press release. | with Avaya |
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