How to Buy | Contacts | Support
Go
  Advanced Search
IP Telephony IP Telephony Contact Centers Contact Centers Unified Communications Unified Communications CEBP Communications Enabled Business Processes
Analyst Firm Frost & Sullivan Places Avaya as Call Center Leader in Latin America and the Caribbean
  Back to 2001
Do your Research
Industry Recognition
arrow2005
arrow2004
arrow2003
arrow2002
arrow2001
arrow2000

Analyst Firm Frost & Sullivan Places Avaya as Call Center Leader in Latin America and the Caribbean




For immediate release: 19-Nov-2001

Avaya Inc. announced that research conducted by industry analyst firm, Frost & Sullivan has ranked the company as the market leader in call centers in the Caribbean and Latin America region.
Avaya Inc. (NYSE:AV), a global leader in corporate networking solutions and services, today announced that research conducted by industry analyst firm, Frost & Sullivan has ranked the company as the market leader in call centers in the Caribbean and Latin America region. According to the study, Avaya has garnered 46 percent of the installed market as measured by agent positions.
 
The study, which included interviews with major market participants, distributors, industry experts and local associations, as well as secondary research analysis of country import data and other external sources, was conducted in nine major Latin American markets: Argentina, Brazil, Chile, Colombia, Dominican Republic, Mexico, Peru, Puerto Rico, Venezuela.
 
Read the press release.


Connect
with Avaya

Contact Avaya:
Phone1 866 GO-AVAYA
letterHow to Buy
arrowsFind Locations