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Analyst Firm Report Names Avaya as Enterprise Call Centre Market Leader in Western Europe

Avaya Also Holds No. 1 Spots in Belgium, Germany, Italy, Netherlands and the UK

For immediate release:

Avaya that it has been identified by the analyst firm, Gartner Dataquest, as the leading provider of enterprise call centre solutions in Western Europe in 2000, measured in terms of new and replacement agent seat shipments.

Avaya (NYSE:AV), a global leader in corporate networking solutions and services, today announced that it has been identified by the analyst firm, Gartner Dataquest, as the leading provider of enterprise call centre solutions in Western Europe in 2000, measured in terms of new and replacement agent seat shipments.

Avaya also holds the number one position in five European countries: Belgium, Germany — marking the second consecutive year that Avaya leads in those markets — and this year, Avaya became market leader in Italy, the Netherlands and the United Kingdom. This is in addition to Avaya's call centre market leadership in the United States and Canada, as also identified by Gartner Dataquest.

Read the press release.

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