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Independent Analyst Firm Report Names Avaya Canadian Call Centre Leader
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Independent Analyst Firm Report Names Avaya Canadian Call Centre Leader


Canadian call centre market share report indicates Avaya ranks number one in new agent shipments

For immediate release: 26-Sep-2001

Avaya, a global leader in corporate communications networking solutions and services, announced that the company has taken over the leading position in new agent shipments in the Canadian call centre market.
Avaya, a global leader in corporate communications networking solutions and services, announced that the company has taken over the leading position in new agent shipments in the Canadian call centre market.
 
According to a Gartner Dataquest Report dated August 2001, Avaya captured 41.3 % market share of new agent shipments in 2000. According to the report, Avaya sold more than 19, 000 new agent shipments in Canada, advancing two positions over its nearest competitors, which represents a 169% increase for Avaya, from 1999 to 2000.
 
Read the press release.


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