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Avaya CRM Solutions Group Wins Frost & Sullivan Market Leadership Award
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Avaya CRM Solutions Group Wins Frost & Sullivan Market Leadership Award


Interoperability, ease-of-use and thorough understanding of contact center operations cited as key factors for top ranking in end-user survey

For immediate release: 23-Jul-2001

Frost & Sullivan today announced that Avaya Inc. has won the Frost & Sullivan Market Engineering Leadership Award for its success in the Contact Center/customer relationship management (CRM) industry.
Frost & Sullivan today announced that Avaya Inc. [NYSE:AV] has won the Frost & Sullivan Market Engineering Leadership Award for its success in the Contact Center/customer relationship management (CRM) industry. The award is given to the top ranked company based on end-user surveys. Key factors in Avaya's selection were the high marks it received for interoperability and ease-of-use as well as thorough understanding of contact center operations and needs.
 
The award will be presented today at Connect 2001 in Seattle, Wash., Avaya's annual CRM strategy and leadership conference.
 
Read the press release.


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