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CentreVu® Internet Solutions Earns "2000 Product of the Year Award"

For immediate release: 11-Jan-2001

Avaya, Inc. announced that its CentreVu® Internet Solutions has garnered a "2000 Product of the Year Award" from Internet Telephony® magazine in the customer contact/interaction solution category.

CentreVu Internet Solutions enables businesses to offer live customer assistance from a web site using functions such as text chat, click to talk, voice over IP, escorted web browsing, data sharing, e-mail or traditional voice. All channels are integrated with Avaya's skills-based routing tools to deliver each form of communication to a live agent that can best help the customer and link the agent immediately to the web page being viewed by the customer. Customers and agents can share web pages for collaborative browsing or the agent can access specialized information to satisfy the customer's sales, service or information needs in a single session.

Read the press release.

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