BAI Retail Delivery 2007 Conference
Date:
12-Nov-2007 - 15-Nov-2007
Description:
Avaya invites banks, thrifts and credit unions to sign up for the BAI Retail Delivery 2007 pre-conference workshop on Responding to the Changing Needs of the Customer During a Crisis. This workshop focuses on the business environment where every customer interaction contributes to or takes away from the bottom-line, it is critical that customer care and contact centers perform optimally in the face of external disasters as well as changing service paradigms. The workshop is being conducted by Craig Wilson and Reinhard Koch of Avaya's Business Continuity Experts, and John McFall, AVP of Network Services at Security Service Federal Credit Union.
Mandalay Bay Resort
Las Vegas, NV
Links:
http://www.bai.org/retaildelivery/workshops/half.asp
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