Date:
02-Feb-2009 - 15-Dec-2009
Description:
Learn how you can be more competitive and productive with the latest contact center solutions. First, Bruce Temkin, VP and principal analyst at Forrester Research, will review the state of the customer service experience. Then, you'll hear three real-world case studies from Joe Buggy, SVP, Global Service Excellence, Sutherland Global Services and Kay Phelps, senior manager, customer service solutions at Avaya. Duration: 45 minutes
This on-demand event is developed exclusively for: contact center managers and customer service professionals, as well as business leaders looking for new ways to differentiate their customer service while still managing costs.
Learn how to: collaborate more quickly and efficiently with the latest contact center solutions, save your company time and money, and stay competitive in today's economic climate.
online
Links:
https://avaya.reg4events.com/events/bin/?op=dR&eventid=14977
