As a Microsoft® Gold Certified Partner since April 2005, Avaya is engaged strategically with Microsoft on an ongoing basis to jointly create and offer business communications solutions for Unified Communications and Contact Center applications. Avaya has also integrated a broad range of communications applications with Microsoft platforms, servers, tools and applications. Utilizing SIP, the open industry standard for VoIP, instant communications and Presence, Avaya and Microsoft solutions expose a users’ status on the network. Integrating robust IP telephony features from Avaya such as call control and telephony with the Microsoft Office® Communicator and Microsoft Office Communications Server enables users to better collaborate because they can: remain connected and maximize availability participate in multiple teams and create impromptu conferences and meetings easily access the flow of information seamlessly shift between different communications modes and media
Microsoft enabled solutions for Unified Communications include: Avaya one-X™ Communicator integration with Microsoft desktop tools, including Microsoft Office Communicator, Microsoft Office Outlook® and Internet Explorer® Avaya one-X Mobile integration with Microsoft Windows Mobile-based smartphones Modular Messaging integration with Microsoft Exchange, Outlook and Internet Explorer for a variety of enhanced voice messaging solutions including Unified Messaging Avaya one-X™ Speech integration with Exchange, enabling speech-driven access to email, voice services, voice messaging, contacts, calendar and other personal information management (PIM) capabilities
Microsoft-enabled solutions for Contact Centers include: Avaya one-X™ Agent integration with Microsoft desktop tools, including Microsoft Office Communicator, Microsoft Office Outlook and Internet Explorer Contact Center Express integration with Microsoft CRM, offering small businesses a pre-packaged, all-in-one solution to transform how customers interactions are handled
In addition, Avaya Professional Services and Avaya DevConnect partners offer additional custom and packaged integrations between Microsoft and Avaya solutions to meet a variety of business needs. Together, Avaya and Microsoft have one of the most mature relationships in the industry featuring integration of voice capabilities with desktop applications, thereby ensuring strong technology alignment and interoperability. For businesses of all sizes, we will continue to develop and enhance business communications technologies and tools to serve all of our customer’s needs. | 
