Over many years, Avaya has integrated a broad range of communications applications with Microsoft Platforms, Servers, Tools and Applications. Microsoft enabled solutions include: - IP Softphone and IP Agent integration with Microsoft desktop tools, including Microsoft Outlook and Internet Explorer
- Modular Messaging integration with Microsoft Exchange and Outlook for a variety of enhanced voice messaging solutions including Unified Messaging
- Unified Communications Center integration with Microsoft Exchange, enabling speech-driven access to email, voice services, voice messaging, contacts, calendar and other personal information management (PIM) capabilities
- IP Office and Compact Contact Center integration with Microsoft CRM, offering small businesses an all-in-one solution to transform how customers interactions are handled
As a Microsoft Premier Gold ISV, Avaya is engaged strategically with Microsoft on an ongoing basis to joint create and offer integrated business communications solutions. In March 2006, Microsoft and Avaya announced our joint commitment to the development and delivery of open standards, SIP-based interoperability between Avaya MultiVantage® Communications Applications and Microsoft Office Communicator. These integrated solutions enable intelligent, real-time communications and collaboration across an enterprise, and are a key element of the Avaya one-X™ Unified Communications suite. | 
