Working to reduce their costs while improving their productivity and customer service, enterprises are currently grappling with several IT related challenges including: - Streamlining and consolidating a multi-vendor network infrastructure to reduce costs while enabling new capabilities and applications
- Serving customers and constituents better and increasing selling opportunities
- Expanding collaboration among geographically diverse groups
- Giving mobile and remote workers universal access while keeping networks secure
- Increasing employee productivity and keeping responsiveness high
- Ensuring communications flow seamlessly across networks, platforms and time zones
Intelligent Communications — the result of embedding communications applications inside mission-critical business processes to deliver competitive advantage — can fundamentally amplify a company’s effectiveness and profitability by creating game-changing benefits for customer experience, worker productivity and process efficiency, and organizational responsiveness and flexibility. Avaya and IBM have developed a broad range of robust, customer-facing intelligent communications solutions to help businesses and enterprises meet today’s challenges head on. As global leaders in communications and information technology, Avaya and IBM have incorporated leading-edge technologies and intelligent business processes into solutions designed to help businesses and enterprises remain strong and competitive. Avaya and IBM solutions integrate Contact Center, IP Telephony and Unified Communications capabilities (UC), helping customers optimize and streamline their infrastructure. These solutions make it possible to flatten, consolidate and extend existing multi-tiered networks for greater efficiency. Consistent services can be delivered across platforms and locations, helping to consolidate assets and reduce costs. New services and applications benefit from streamlined deployment, delivering increased flexibility and cost-effectiveness. | 
