Together, IBM and Avaya are packaging and delivering broad converged communication solutions that integrate back-office processes and customer intelligence with contact centers, branch offices, customer internet channels and mobile workers, transforming disparate customer channels into a single integrated and flexible enterprise. To deliver these broad converged communication solutions IBM and Avaya are integrating contact center solutions, IP telephony, audio conferencing and messaging solutions from Avaya with the web portal/application platform (IBM WebSphere) from IBM, the most popular desktop collaboration suites (IBM Lotus and Microsoft Exchange), IBM eServers and consulting and integration services. Leveraging IBM’s broad IT and vertical application experience, Avaya and IBM are able to deliver more comprehensive solutions than either could alone. The result is better customer relationships, increased opportunities for revenue generation, greater employee productivity and increased responsiveness.
Business Benefits
- Increase productivity and revenue generation through more timely, intelligent communications, increased responsiveness and improved customer satisfaction.
- Better cost efficiencies of IP-based communications and applications and increased productivity lead to increased profitability for customers.
- A single point of contact for evaluating, purchasing and implementing technology solutions accelerates the realization of the business benefits.
Empowering the Distributed Enterprise Environment Avaya, with a full array of applications and services, is an expert at moving voice through an enterprise. IBM is truly an IT network, applications, middleware and integration services expert. Together, IBM and Avaya offer an unbeatable expertise in unifying these infrastructure components, applications and services into a solution that empowers your distributed enterprise to work more efficiently and cost-effectively. | 
