Contact centers continually face business challenges such as shifting customer loyalties, actions of competitors, increases in operating costs, regulatory compliance and support for new products and services. Avaya and HP can help you address these challenges with an IP-based solution that combines market-leading contact center solutions from Avaya with HP's Interactive Centre Transformation (ICT) methodology.
HP's ICT structured methodology aligns the solution to your business objectives, helps create an agile environment and accelerates transformation to advanced contact center applications, including Avaya Business Advocate, voice portal and more. The methodology helps your contact center contribute tangible business results by improving multiples processes and workflows.
Enhanced competitiveness by converging voice and data infrastructures into a single integrated customer-focused environment
Increased customer satisfaction with more consistent, personalized service
Increased business value from every customer interaction through business intelligence about each customer
Improved employee productivity through virtualized contact centers
Seamless migration and rapid deployment through proven HP best practices
Together, Avaya and HP provide a complete end-to-end solution. Avaya and HP work with you every step of the way, from business case and ROI analysis through assessment, design, implementation, end user training and ongoing support.