An open web model, led by standards such as VoIP and VoiceXML, has helped many Avaya customers dramatically lower development and ownership costs by helping them better leverage existing web and IT investments in the delivery of new and differentiated services.
Prior to ratification of standards, speech enabled applications were written in closed proprietary languages that required extensive and costly special purpose skills, software, and hardware.
The convergence of VoiceXML, SIP, and Web Services has stimulated creativity while decreasing the costs to design, deploy, and manage Speech applications resulting in even greater adoption of speech technologies across all facets of business.
