Unified Communication turns your key people into mobile workers, making them more efficient and effective, regardless of where they are working, by providing universal access to people and making your enterprise communication tools accessible and transparent. Here are the key benefits of unified communications:
· At work: Unified Communication functions are typically presented via an Internet browser with embedded IP telephony or with links to the local PBX system and messaging.
· At home or a remote location: Any combination of the Internet, public telephone network, or wireless network can be leveraged to deliver and experience similar to your office environment, including use of the same telephone numbers, network addresses, and directory services. · On the road: Unified Communication delivers similar functionality via voice services supplemented by speech recognition commands and wireless Internet devices.
Users who would most benefit include highly mobile workers, those with frequent customer interaction and users who need to collaborate with internal or external teams.
· Highly Mobile Workers: These people travel a lot, and need access to information - in real time. They can be reachable by a single number that rings in the office, on a cell phone, or a software-based phone on a laptop or personal digital assistant. Voice and data messages are accessible in one location via multiple methods. · Users with Frequent Customer Interaction: This group includes sales, support, and marketing associates who touch your customers all along the order cycle. · Intense Collaborators: This group includes people who need to work together as well as with clients and vendors. Creating an environment where ideas can be shared and decisions can be made quickly can impact the competitiveness of your entire enterprise. | 
