http://www.avaya.com/Customer Contact Centre Solutions Summary from Avayaen-ushttps://www.avaya.co.uk/gcm/emea/en-us/hottopics/registration_form.htm&Filter=URII:/emea/en-us/Repository/_2008101793821801270Get step-by-step guidance from two expert authors of the Dummies books. This free limited edition from Avaya tells you all about call centres and how to improve them.InsightsThu, 05 Mar 2009 02:00:00 ESThttps://www.avaya.co.uk/gcm/emea/en-us/hottopics/registration_form.htm&Filter=URII:/emea/en-us/Repository/_20087314485375917Grow your way out of a downturn through brand loyalty and repeat customers.InsightsThu, 05 Mar 2009 02:00:00 ESThttp://www.avaya.com/master-usa/en-us/resource/assets/casestudies/MIS3324.pdfRead how this hotel and resort corporation enhanced the way they do business using Avaya IP Telephony solutions.Featured CustomersMon, 01 Sep 2008 02:00:00 ESThttp://www1.avaya.com/javascript/regional/requestProcess.html?name=premium&urlcode=910IP-Enabled Contact Centers: Lowering Costs, Raising the Customer ExperienceKey TopicTue, 13 Feb 2007 05:00:00 ESThttp://www.avaya.com/gcm/emea/en-us/wowtopics/speechenabledapps/speechenabledapps.htmLearn how to leverage today's speech technologies for more profitable customer operations, smarter processes, and greater productivity in the call center.Key TopicTue, 29 Nov 2005 05:00:00 ESThttp://www.avaya.com/gcm/emea/en-us/wowtopics/sip_ip_impacts_cc/sipandcc.htmWhat are the ways Session Initiation Protocol (SIP)and IP Telephony benefit the contact center? Read how SIP can provide an open modular architecture and simplify Computer Telephony Integration.Key TopicMon, 07 Nov 2005 06:00:00 ESThttp://www1.avaya.com/javascript/regional/requestProcess.html?name=premium&urlcode=889This Forrester Research examines what the benefits are of a Virtual Contact Centre and recommendations to build such an infrastructure in your own organisationAnalyst ReportTue, 13 Feb 2007 05:00:00 ESThttp://www.avaya.com/gcm/emea/en-us/pillars/contactcenters/highlights/devconnect/lb2874dev.pdfASC telecom AG ASC, an Innovator-level member in the Avaya DeveloperConnection program, provides a recording solution that helps businesses manage risk and improve contact center efficiency. MARATHON EVOLUTION, a Communications Recorder, enables bulk recording for regulatory compliance and protection from liability. It also provides selective recording for quality monitoring.Value Through PartneringFri, 16 Dec 2005 06:00:00 ESThttp://www.avaya.com/gcm/emea/en-us/corporate/alliances/alliance/index.htmSystem integrators, technology partners and service providers join Avaya to develop and integrate leading hardware, software solutions and consulting expertise into business enhancing communications solutions.Value Through PartneringMon, 25 Jul 2005 04:00:00 ESThttp://www1.avaya.com/campaign/your-path/uk/index.html?cid=ukccebcLearn about Avaya solutions to ensure complete customer satisfaction for your businessDemo Our SolutionsFri, 09 Dec 2005 05:00:00 EST