For Immediate Release: 10-Jun-2009
Dubai Islamic Bank – the world’s first fully-fledged Islamic bank founded in 1975 – has reduced its branch-to-branch communications costs by almost 50 percent in just six months by deploying an Avaya IP telephony solution. Covering 80 branches and more than 3000 extensions, the new Avaya system also enables Dubai Islamic Bank to improve customer service via a single corporate directory, which allows customer enquiries to be resolved on the first call. “There are three key benefits that Dubai Islamic Bank has already realized by moving to IP telephony from Avaya – improved customer service through a centralized communications system, enhanced employee productivity as all DIB staff can now be reached by their own extensions, and a reduced telecoms cost of almost 50% in less than 6 months,” said Mr. Ali Al Basti, Head of Admin Affairs, Dubai Islamic Bank. “The new IP telephony infrastructure has given the bank its fastest-ever return on investment for an IT/telecoms deployment, which is important at a time when the financial services industry is making every effort to maximize its technology spend. IP telephony has also empowered the bank to centrally manage, control and administer our communications, including a disaster recovery option should we experience any downtime. All of these elements combine into a more cost-effective communications strategy for the bank which also benefits our customers,” he explained. Olive, an Avaya partner in the Middle East, delivered the new IP telephony system to Dubai Islamic Bank, including a seamless integration of a multi-vendor voice messaging system to a single Avaya modular solution. Opting for IP telephony means that all of the banks calls from branch-to-branch are via extension, or ‘internal’ calls on the Avaya network, delivering substantial cost savings. Customers can also reach Dubai Islamic Bank’s different service groups, including retail and private banking, business and corporate banking, investment banking and real estate finance, more quickly and easily via the new network. “The banking sector is facing rigorous pressure to reduce costs and optimize its technology solutions while maintaining and even improving customer service. By moving to IP telephony, Dubai Islamic Bank can now more accurately forecast its telecoms costs while benchmarking savings from the new system, and benefit from increased staff productivity and customer service delivery,” Nidal Abou-Ltaif, area vice president of Emerging Markets for Avaya About Dubai Islamic Bank
Since its formation in 1975 as the world’s first full-service Islamic bank, DIB has established itself as the undisputed leader in its field, setting the standards for others to follow as the trend towards Islamic banking gathers momentum in the Arab world and internationally. Whether you are already a customer, or looking for a bank that’s refreshingly different, you will discover why Dubai Islamic Bank is always the first choice for discerning clients who are seeking quality, service, and value for money. Use this website take advantage of our ‘Al Islami On-line Banking’ facility to manage all your finances. You can save time, money, and effort by using Al Islami to handle all your banking requirements quickly and efficiently. Just click the links to register or to log-on. About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centres, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. | 
