Date:
24-Feb-2009
Description:
Mark Schmidt, Avaya′s EMEA CSE Director, will explore how you can maximise your current contact centre infrastructure and enhance not only your ROI on your past investments, but how you can differentiate your business in these troubled economic times through enhanced customer service.
With the transparency of costs freely available through price comparison websites, customer satisfaction can play a key role in enhancing the competitiveness of your business. Contented customers are less likely to join your competitors if they are happy with your service and it′s therefore vital that you ensure your customers are delighted with your level of support. Mark will also review how this can also support attraction of new customers and the foundations such technology can bring for future enhancements to the ways in which you engage with your clients.
