Date:
12-Apr-2011
Description:
In this session you will learn how you can build a strategy that addresses the new social channels, such as Twitter and Facebook, and how to incorporate this into your existing customer service and marketing strategy. Utilising your existing contact entre and building processes around the new social channels, will give you a better return on your investment. You will also hear about how technology can help you sort through the chatter and give you a manageable interaction volume.
Links:
http://www.ecrmevents.com/events/56/
