Through our global Strategic Alliance Partner relationship, Orange Business Services and Avaya jointly sell and deliver state-of-the-art IP Telephony and Contact Center solutions to multinational companies. Together we help customers in all industries gain maximum value from real-time communications and enhanced customer relationship management. In this relationship, Avaya provides the technology, and Orange provides the service surround. Orange can provide consulting, implementation and ongoing managed services in over 220 countries and territories around the world. Customers benefit because: - Avaya provides world-class technology and market leadership in IP Telephony and Contact Center technologies, ensuring customers get a feature rich Telephony and Unified Communications solution that directly impacts employee productivity and corporate competitiveness.
- Orange provides literally a world of experience in delivering and managing Avaya solutions. Customers can enjoy the benefits that the technology offers, without needing to invest in mastering that technology or deploying people around the world to support it. Plus a single global provider reduces costs and ensure a consistent global deployment, so services work the same worldwide.
Customer Benefits: - lower cost, feature-rich telephony and contact center applications with full interoperability between Avaya applications and Orange networks
- unparalleled reach in well over 100 countries
- protection of existing investments through support of traditional TDM and new IP PBXs
- mitigated risk of migrating to new technology
- simplified sourcing by reducing the number of external suppliers
- single, global point of contact
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