The world is becoming increasingly mobile, and businesses are feeling the impact. As more employees work in locations different from those of their colleagues, managers and direct reports, as well as customers and partners, they are struggling to stay connected in an always on, increasingly virtual workplace. Companies must respond by making it easy for people to stay in touch on any device and from any location—all while ensuring employees have access to the same corporate enterprise tools and communications experience regardless of whether they’re working from a home office, airport, hotel, or formal business location.
Because voice is a key component of a UC strategy, and may be sourced in increasingly different ways, this Magic Quadrant focuses on technology vendors that design, manufacture and distribute a combination of hardware and/or software products to provide telephony solutions that satisfy stand-alone voice requirements of users, while enabling IT planners to meet broader UC requirements by expanding communications capabilities from the existing platform.
This research report captures Gartner's view of the general state of the UC market at the time of publication and evaluates vendors' capabilities on a global basis. It is not intended to be specific advice for a specific company or situation; rather, it is intended to provide a general and high-level view of the vendors and their products including Avaya.
Get insight into the status and future of combining wireless mobile phones into the enterprise telephony system. The technology to support mobile devices onto enterprise systems is widely available, but only a small percentage of companies are deploying it. Gartner expects that mobile integration will happen as UC platforms that support mobile UC are deployed, versus using stand-alone EMCG platforms.
Migration of a unified communications (UC) infrastructure into the data center is a major project, spanning several IT functions previously managed independently. This type of project requires resources from across IT to engage to develop the business case, understand the challenges and execute a successful project plan. This Gartner survey analysis provides insights into when organizations plan to migrate their UC infrastructure to the data center, and the benefits and challenges of this migration as seen from a data center manager's perspective.
Learn how the financial services industry is struggling to adjust to the post-recession world. With a decrease in cutomer profitability, and reduction in customer loyalty, how will banks and financial institutions recover. Read this white paper and understand proven practices to help deliver greater profitability through improved customer loyalty, to deliver greater competititive advantage.
This Yankee Group report covers business needs that drive UC, deployment challenges, and how a new architecture should look. It also gives insight into how to choose a vendor and next steps in UC deployment.
The new era of communications has been marked by mobile, tablet and cloud computing… and the need for very large networks to bring these technologies together. The number of participants and endpoints on corporate networks is also exploding. In this environment, businesses are expected to deliver enhanced applications and rich communications that leverage voice, video and text to speed and enable business processes. Written for executives, this whitepaper explores the scalability and reliability challenges facing business leaders and their communications networks. Learn how to understand these challenges and how to meet them with Avaya Aura®. This paper is a companion to the “Avaya Aura Scalability & Reliability Technical Design Guide”.
