Avaya consistently is recognized as a global leader by industry
and technology experts and has achieved worldwide leadership
positions in the following: - No. 1 worldwide in IP Telephony1
- No. 2 in IP Telephony in Europe, Middle East and
Africa2
- No. 1 worldwide in Enterprise Telephony3
- No. 1 in Call Centers in North America4, Latin
America5 and Europe6 and Asia
Pacific7
- No. 1 worldwide in Enterprise Messaging8 and Unified
Communication9
- No. 1 in the U.S. in PBX Maintenance Services10
- Leader Quadrant of the Gartner Corporate Telephony Magic
Quadrant for North America11
- Leader Quadrant of the Gartner Corporate Telephony Magic
Quadrant for Europe, Middle East and Africa12
Avaya Global Services has approximately 9,000 services
experts worldwide, supported by 24 network operations
centers, 13 technical support centers and unique patented
design and management tools. Every day, people use over 100 million of our voice
mailboxes. We employ approximately 20,000 people, including some 2,500
research and development professionals worldwide. We have about 2,500 authorized or certified partners
worldwide. Sources: 1Synergy Research Group, Q2 2005 Enterprise
Telephony Market Shares, August 2005; 2Synergy Research
Group, Q1 2005 Enterprise Telephony Market Shares – EMEA, May 2005;
3Dell'Oro Group, IP Telephony Enterprise Report, 2Q05,
August 2005; 4Gartner Group, 2004 Preliminary Market
Statistics: Call Centers, North America, March 2005;
5Frost & Sullivan, Latin America Contact Center
Solutions, 2004; 6Gartner Group, Contact Centers,
Western Europe, 2004 (Preliminary), February 2005;
7Frost & Sullivan, Asia Pacific Interaction CRM
Markets, 2004, June 2005; 8In-Stat/MDR, Unified
Messaging Usurps Traditional Voice Messaging, August 2004;
9Radicati Group, Unified Communications Market Trends,
2004-2008, September 2004; 10InfoTech, InfoTrack for
Enterprise Services: Maintenance Services Analysis, January 2005;
11Gartner Magic Quadrant for North American Corporate
Telephony, 2005; 12Gartner Magic Quadrant for Corporate
Telephony in EMEA, 2005. | 
